AI can help in many ways; it can help in preventive maintenance instead of breakdown maintenance. A lot of companies in the Fortune 50 space have been following the Blue-sky thinking theory where reputation management has gone digital; they want their customers to have multi-channel experiences … Read More

While hotels are already fighting a battle with the MakeMyTrips and AirBnBs of the world, Trilyo claims to offer a unique and personalised guest experience, leading to long-term customer loyalty. “The wave we saw in last ten years or so was that of mobile apps and now its AI-based virtual …

Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine. … Each of these customer solutions are built on top of IBM Watson to provide a customer experience that goes way beyond the traditional AI user interface of chatbots and voice … Read …

“Operators are also working hard to improve customer service and reduce dependence on call centres, creating AI-driven assistants and chatbots to deal with customer issues.” The new interest in using AI to grease internal wheels, as well as offer customers new services puts mobile operators in a … Read More

More importantly, we need to ensure people experience the benefits first hand. This means using data as a precious gift, and only using it for the improvement of your customer experience. “We also need to ensure people understand what's at stake. We need to get a compelling picture of the …

However, Speech Graphics claims current man-made aides lack the human edge needed to keep customers satisfied. It claims the quality of its software will allow developers to give every person their own “emotional and engaging” AI assistant and help make customer service avatars “ubiquitous”. Read More

Optimisation of the customer experience is the top priority for marketers in 2018, according to Adobe's 2018 Digital Trends report, with a fifth (19%) of global respondents saying it is the most exciting opportunity currently. APAC marketers are focusing on making the experience as personalised and … Read More

AI-driven sentiment analysis can not only identify the product, but it can understand the level of customer dissatisfaction, analyze the impact to the brand, notify the internal customer experience team, initiate a remedy, and log all this data automatically. In the era of influencer marketing, the ability to … Read More

While some fear that AI will replace jobs, it's crucial to keep human interaction in mind, and what that value and face time brings for your employees. Human interaction remains an important aspect of the customer service process, and companies are even adopting video chatting methods for customers … Read More

“AI can help both identify a problem and implement a solution based on a given framework,” the report states. “Operators are also working hard to improve customer service and reduce dependence on call centres, creating AI-driven assistants and chatbots to deal with customer issues.” The new interest … Read More