The objective for incorporating AI into event campaigns is no different to that for any other technology – ultimately it should lead to deeper … The first two enable marketers to enhance the customer experience for their delegates, while the third provides additional insight to help marketers create more … Read …

MOUNTAIN VIEW and MENLO PARK, Calif. – February 28, 2018 – BlueJeans Network, Inc., the first cloud service to connect desktops, mobile devices and room systems in one video meeting, and Voicera, the leader in voice AI for the workplace, today announced availability of in-meeting transcription … Read More

The integration of innovative technologies like weight sensor technology and hundreds of cameras watching buyers every movement is likely to promote transform an entire grocery shopping experience. The customer neither need to wait in long queues for billing at cashier counter nor to swipe … Read More

EL SEGUNDO, Calif., March 1, 2018 – SmartAction, provider of the first omnichannel customer self-service platform powered by AI, today announced that it has hired two highly experienced leaders, Dale Zwizinski and Andrew Taylor, to manage direct and partner sales, respectively. In expanding … Read More

But the holiday experience is already being improved by smart services like Samsung's Bixby that can translate images of foreign language text on the fly. Hotels and airlines are using AI chatbots to improve customer service, while AI backends can plan future airline seating layouts, hotel designs and … Read More

Salesforce first rolled the technology out in September 2016 across its sales, service, marketing and analytics, community, IoT and app clouds. Salesforce uses the AWS and Google cloud platforms, the latter of which was expanded in November to connect Salesforce customers with Google's Analytics … Read More

Instead organisations could simply do more, leaving their human workers to focus on the things that humans did best, like providing customer experience. Worldwide there's been debate over whether it is sexist that AI assistants are almost invariably created as female, but testing by businesses like ASB … Read More

Utilizing the website's pool of data, Integrate.ai configured its platform to predict which group of customers were likely to convert and their preferred method of transacting. The results of this test were invaluable to Kanetix, allowing the company to deliver a tailored buying experience for its customers. Read More

eGain AI-powered solutions deliver effortless, connected experiences for customers, agents, and the business, while slashing operating costs. … eGain will also speak at a breakout session titled "Contact Center AI that Works", presenting how a global telco transformed customer experience while … Read More

In the mobile industry, Wang said 5G will drastically change the customer experience as people move from having a single device such as a smartphone to multiple devices. Accenture's view is AI must be used to improve the customer experience in a 5G world, with virtual agents, identity analytics, … Read …