An experienced team of AI experts is available to continuously train the system, ensuring these businesses provide the best customer experience via whatever channel their customers choose. As a Microsoft Partner, Wysdom is able to offer their services to a wider global audience, while simultaneously … Read More

But customer experience cannot just be the remit of marketing or customer services; it must be driven through every function of the organisation, from marketing and IT to product development and design. “By breaking down organisational silos and using data and AI to combine analytical insight with … Read More

Jose Thattil, Co-Founder, and CEO of Phi Commerce says, “The areas where AI can make a significant impact include, improved customer experience, more accurate fraud detection, and better analytics. These areas are all so central to the digital payments value proposition that I can only see the role of … Read …

Sure beats trudging through a packed casino floor to find your lucky slot next to the drafty exit door. AI is also radically improving UX at customer service touchpoints. The impersonal, often frustrating customer service “bots”—the non-human agents that are supposed to recognize your voice commands … Read More

Forget the physical robots and the factory arms. Customer service and back-end office functionality are the playing fields on which the automation war is taking place. And if you're not already exploring how to use artificial intelligence (AI) and cognitive technologies in your organisation, you could soon … Read More

Brands which prioritise customer experience and use content and artificial intelligence (AI) to drive its execution will outperform competitiors, according to the Adobe Digital Trends Report released today. Nearly half (45%) of the 13,000 businesses surveyed ranked content and customer experience … Read More

Artificial intelligence is now leveraged in a number of different ways, such as personal financial management (PFM) tools, fraud monitoring and alerting systems, and customer service chat bots. In these fintech examples, AI is helping to aggregate customer and marketplace data, providing a more … Read More

“Our editorial team has selected the companies on account of their products and services, as well as on their abilities to transform the user-experience of customers,” added Nicole Anderson, senior editor at The Technology Headlines. While The Technology Headlines reviews key players in the AI … Read More

SAN JOSE, Calif., Feb. 20, 2018 /PRNewswire/ — [24]7.ai, a global leader in intent-driven customer experience solutions, announced its Winter 2018 Release, which enhances the company's flagship product [24]7 AIVA, to support both informational and conversational journeys in a single solution. Read More

At the same time, AI can be used for customer service and personalisation using chatbots. “During MWC … The move towards AI will also inform operators' future strategies, says James Gray, Director at Graystone Strategy: “We will hear a lot about AI in customer service and experience. This is an …