TORONTO, Feb. 26, 2018 /CNW/ – Kanetix Ltd., in partnership with Integrate.ai, is the first Canadian InsurTech company to successfully pilot artificial intelligence and machine learning to enhance customer experience and improve marketing ROI. Kanetix Ltd. will now scale this technology across the … Read More

Simultaneously, consumer expectations are shifting as subscribers demand contextual, personal interaction when, where and how they want it. This is leading carriers to transform to digital service providers, prompting a new focus on improving customer experience; providing an omni-channel platform … Read More

BURLINGTON, Mass., Feb. 26, 2018 (GLOBE NEWSWIRE) — Nuance Communications, Inc. (NASDAQ:NUAN) today announced the next generation of Security Suite, a state-of-the-art biometric security solution for fraud prevention and authentication, and a key advancement to the Nuance … Read More

… it adds, many companies have launched innovative products, services and solutions. The use of advanced technologies – which include cloud, platforms, Internet of things, AI, machine learning, blockchain and application programming interfaces – impact company operations and customer experience, … Read More

By workforce experience, Averbook is referring to the idea that the experience of employees at work, from the moment they join to the moment they leave the company, is important in the same way that the customer experience is important. Employees are not interested in a new module, or care …

Our hyper-connected society has created a demand for the best service experience as a prerequisite, rather than a luxury, writes Chris Proctor, the … From this, artificial intelligence (AI) algorithms can combine historic and current data to predict customer behaviour, such as when they might run out of … Read More

For in-housing assignments, AI helps clients select vendors and implement their marketing and programmatic stacks. While often referred to as a digital agency, AI doesn't offer media buying as a service. However, working in the customer experience realm, it often integrates programmatic into projects. Read More

How can chatbots improve the user experience in ecommerce? This infographic looks at how AI can help customer service agents focus on more complicated tasks. Chatbots are artificially intelligent tools capable of engaging multiple users for communicating basic information. Their importance in … Read More

Soul Machines “real life” digital humans enable an incredibly personalized customer experience in combination with the delivery of specialized knowledge that can augment and enrich the user experience for Artificial Intelligence (AI) platforms. The University of Auckland spinout company is built on their … Read More

Adobe's 2018 Digital Trends report found that globally, top-performing companies are more than twice as likely to be using AI for marketing (28% vs. … Optimisation of the customer experience is the top priority for marketers in 2018 according to Adobe's 2018 Digital Trends report, with a fifth (19%) of … …