Bengaluru-based hospitality AI platform Trilyo gets ₹1.62 crore
1.62 crore) in funding from Startup Buddy, Pulse Venture Capital and others. Trilyo, a B2B hospitality industry SaaS company that offers AI-driven voice chat-based solutions for providing next-generation customer experience, will utilise the capital primarily to scale operations in India and South-East Asia … Read More
The ABC of Insurance
When it comes to distribution, traditional insurers are still heavily reliant on agents to drive offline sales, while AI powers online sales. The role of AI is to enhance the customer experience and traditional business lines. With Big Data as a complement, AI adoption can quickly and accurately determine … Read …
Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results …
By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and machine learning to help organisations deliver a highly responsive, predictive, and fully-contextual experience throughout all stages of the customer journey – from marketing to sales to … Read More
Mobile World Congress 2018, Day 1: Mobile transformation, creativity and the ethics of AI
Applied AI is no longer the future; it's a strategic tool to create customer value through personalized engagement strategies, omnichannel experiences and more. “The world of mobile seems to be exploding in all of the right ways,” remarked VineSleuth Founder and CEO Amy Gross in a panel discussion … Read More
Responding to change: evolving to meet the needs of multichannel shoppers
That importance of the customer experience is something that upmarket car company Bentley has recognised in its new-look Bentley Collection website. … IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers. Read More
3 Stocks to Benefit From the Artificial Intelligence Boom
Just like Salesforce, Oracle is stepping up its game in the customer experience space. Last year, Oracle announced that it is adding a bunch of AI-related capabilities to its Customer Experience Cloud Suite. The company stated that it aims to use its huge arsenal of over 5 billion consumer and …
MWC2018: Bharti Airtel to work on AI, IoT, VR and AR, setting up digital innovation lab in Bengaluru
The merger, the first of its kind in Ghana, is a bid to increase share in the West African country where mobile phone use is one of the highest in Africa. BARCELONA: Bharti Airtel, India's largest telecom service provider, is in advanced stages to set up a digital innovation lab …
Argo AI is piloting its self-driving cars in Miami
Remember that video of a self-driving car delivering a Domino's pizza from last summer? Ford said in a statement it wants to “consider the costs of convenience,” through its pilot. “What we learn from this customer experience research will be applied to the design of our purpose-built self-driving vehicle … Read …
Today In Data: Business Travel Spend, Digital IDs And AI-Powered Banking
100,000 | Number of NatWest banking conversations held a month by chatbot Cora, an AI-powered offering that can handle 200 basic banking queries. The goal of the NatWest-Cora …. General Mills informed convenience store and food service customers of price increases as well. CEO Jeff Harmening … Read More
It’s time to prime the AI engine
As for the effectiveness part of the equation, AI, in the private sector, proves its ability to elevate the customer experience, identify fraudulent activity, streamline navigation, reduce energy use, improve public safety and much more. There is every reason to expect that these outcomes can be replicated in … Read More