Start your smart operator journey with ZTEsoft ET Telecom Brain
Embedded with Alibaba's AI and big data analytics technologies, the ET Telecom Brain allows communication service providers (CSPs) to harness the power of digital … Digital experience: Based on big data and AI capabilities to provide personalised marketing and smart online customer service. Read More
Airtel To Meet Reliance Jio Head On; Commits $307 Mn To Set Up IoT, AI Innovation Lab
Airtel has already introduced AI to provide better customer experience. In 2017, under Project Next, Airtel partnered with software solutions provider Amdocs to bring AI-based services to its customers in India. The telecom major will also introduce AI in various areas including call centres, where it plans … Read More
AI in Content Marketing: 3 Frequently Asked Questions
What's more, according to IDC, by 2019, 40 percent of all digital transformation initiatives – and 100 percent of IoT efforts – will be supported by AI capabilities. Incorporating AI into the content marketing process is essential. Why? Because AI has the power to transform customer experiences in multiple … Read …
Hospitality AI Platform Trilyo Raises $250000 In Latest Round Of Funding
The business-to-business hospitality industry software as a service (SaaS) company offers AI-driven voice chat-based solutions for providing next-generation customer experience. The funds will be primarily used to scale the operations in India and south-east Asia. With this funding, Trilyo aims to … Read More
Genesys acquires Barry O’Sullivan’s AI business Altocloud
“We are excited to join a proven customer experience innovator and AI leader like Genesys, so we can extend the reach of our revolutionary journey management technology even further to help thousands of companies across the globe through hyper-personalised, digitally-connected experiences.”. Read More
Why AI and chatbots will positively impact Africa
With the power of big data, companies in Africa are looking for opportunities to provide more personalised customer experiences, improve core business processes and spark innovation through the use of AI. Businesses use chatbots to collect meaningful data through conversation. The rise of the … Read More
Asia-Pacific Marketers Focused on AI and Digital Skills
Optimization of customer experience is the top priority for marketers in 2018 according to Adobe's 2018 Digital Trends report, with 21% of APAC respondents saying it is the most exciting opportunity. APAC marketers are focusing on making the experience as personalized and relevant as possible, … Read More
APAC marketers focused on personalized, relevant customers experience
Adobe and Econsultancy have released a new report that covers the key differences between Asia Pacific (APAC) marketers and their North American and European counterparts when it comes to adoption of artificial intelligence (AI) and investment in digital skills. Notably, the report found that APAC … Read More
SaaS company Trilyo raises USD 250k funding
Bengaluru (Karnataka) [India], Feb 28 (ANI): Trilyo, a B2B hospitality industry SaaS company that offers Artificial Intelligence (AI) driven voice and chat based solutions for providing next-generation customer experience on Wednesday announced raising USD 250k, in its latest round of funding led by … Read More
CSS Corp wins Silver Stevie® in 2018 Sales & Customer Service Awards
CSS Corp was acknowledged for its deep expertise in enhancing customer experience and improving top-line revenue based on the customer … The platform leverages AI & analytics to gather deeper customer intelligence and proposes the best services and products that drive additional revenue. Read More