TLC creates unparalleled customer experiences in the use of collaborative communication solutions serving the healthcare market through TeleHealth Services; the corporate market through Avidex Industries; and the public and education markets through Digital Networks Group. TLC is a wholly-owned … Read More

Through the use of AI, the customer experience will be enhanced. This is why AI should eventually become a top priority for marketers as they push their respective businesses forward. The Digital Trends report also states that 21% of Asian businesses are looking to integrate AI to help personalise user … …

PHOENIX–(BUSINESS WIRE)–Aspect Software, a leading provider of native customer engagement, workforce optimization, and self-service solutions, today announces the launch of Aspect AI Assistant Suite at the Healthcare Information and Management Systems Society (HIMSS) annual conference, … Read More

Salesforce regional director customer success and retail practice, James Johnson, said in the age of the fourth industrial revolution, technologies like AI and mobility are changing the face of retail. “Retailers can leverage artificial intelligence to both have smarter and more engaged consumer interactions … Read More

They can then use that data to create a more relevant, personalized customer experience that drives shoppers into a retail location.” It's important to note that when it comes to deploying technology — whether it is AI or a cloud-based e-commerce platform — there's no single plug-and-play solution. Read More

The company's report 'Technology Trends in Retail, 2018' mentions various digital solutions that drive greater personalization and a smoother shopping experience across online and mobile platforms, as well as in brick-and-mortar stores. These solutions include artificial intelligence (AI) for customer … Read More

Despite the concerns of some knowledge workers, AI-based cognitive solutions will most likely offload mundane tasks while improving higher-level job … After implementing these technologies, the company has achieved a 90% success rate in customer self-service, avoiding the need to escalate to other … Read More

The business education track at MIPS 2018 started with “Managing the End-Customer Experience and its Effect on Long Term Profitability,” presented by Moe. He opened by pointing out that there is a connection between profitability and user experience, and said that is one of the things he really … Read More

Orange Bank launched artificial intelligence (AI)-based customer service support for its mobile-first bank, a move the company hailed as a first in the French market. The assistant will use Orange's Djingo, a French language AI service unveiled in April 2017 and set to be rolled out across a range of …

Discusses the top use cases for AI in marketing and examines those with the greatest potential in the next few years. Breaks down how the role of marketers will evolve once AI automates remedial tasks. Explores how the customer experience is becoming more personalized, relevant, and timely. Read More