Build, Train & Deploy: How AI Chatbots Can Transform the Customer Experience
But AI chatbots have yet to prove they're up for the task. An October 2017 survey conducted by EdgePeak Consulting found that customer service professionals are concerned that chatbots won't understand what their customers are saying. Nearly 50 percent believe a chatbot will improperly or … Read More
AI trends – What’s in store for your business in 2018?
Companies are already using automation to take care of mundane manual tasks and are implementing “digital labor” in the form of RPA, machine learning, or other AI. It will be a challenge for organisations to figure out how the human and digital labour will function together. Customer Experience: Many … Read …
CTOs share their tips on driving innovation
Metcalfe said travel companies should be aware of the danger of GDPR hindering marketing opportunities, while Dhawan explained that customer collaboration was key when moving forward with data retention. Midgley added that companies should view GDPR as a positive. He said: “We have been … Read More
This AI Software Harnesses The Power Of Your Voice
Using the same algorithm as the customer service product, the app monitors a patient's phone for both active and passive behavior signals. That means the app can tell if a patient hasn't left his home for several days or indicate if the patient hasn't texted or spoken on the phone. …
Agency Adoption of AI Marketing Catches up with Brands: New Survey Reveals Nuances in Usage …
L), makers of digital autonomous marketer Albert, today released the findings of its customer experience study, “AI Adoption in Marketing: 2018 Brand & Agency Survey.” The company conducted the blind survey in late 2017, gathering information from 52 respondents, including 17 agencies and 35 … Read More
Cape Air and Utrip Launch AI Fueled Travel Planning Tool
Cape Air, one of America's largest independent regional airlines, and Utrip, the data-driven travel planning platform that combines the best of local expertise, human experience and artificial intelligence, today announced the beginning of a new partnership that will enable Cape Air customers to craft … Read More
Coveo Intelligent Search and AI-Powered Recommendations Integrates with Microsoft Dynamics 365
Coveo, a provider of AI-powered search and relevance for customer interaction and CRM solutions, has announced the official release of Coveo for Microsoft Dynamics 365. Coveo's integration with the Microsoft technology stack now creates a transparent user experience that offers Coveo's AI-powered … Read More
Beast from the East threatens to put the skids on retail replenishment
… may see their revenue increase and improve the customer experience. “Retailers have to know what products they need, and in what quantity. It is very difficult for humans to accurately account for the impact of extreme weather on customer demand, if not impossible. AI, on the other hand, can …
What Data Will You Feed Your Artificial Intelligence?
Connecting the information in your different systems to provide that big picture can pay off for the agents, and the humans you have sitting in customer service right now. All of this presupposes the AI is learning from human actions performed in a completely fair manner. The key word here …
AI Bias: When Algorithms Go Bad
This is not the first time an algorithm powering an AI application has delivered an erroneous — to say nothing of embarrassing — result. In 2015, Flickr, a photo-sharing site owned by Yahoo launched image-recognition software that automatically created tags for photos. The problem? Some of the tags … Read More