ZTEsoft presents ZSmart uTalk for intelligent customer services
1st March 2018, Barcelona, Spain – ZTEsoft, a leading software provider, showcased at MWC 2018 its latest ZSmart uTalk, a next generation intelligent customer service solution based on cloud architecture and Artificial Intelligence (AI) technology. Empowered by AliMe, an intelligent service robot, … Read More
AI & machine learning top list of new technology investments for mobile marketers, YouAppi survey …
These technologies are delivering vast amounts of data which makes it critical for the CMO to not only understand how best to integrate tech into the customer experience, but how to map it back to internal business KPIs for maximum effect.” The report also said that 85 percent of marketers …
Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual …
SAN JOSE, Calif., March 1, 2018 /PRNewswire/ — [24]7.ai, a global leader in intent-driven customer experience solutions, announced the industry's first ever fixed price offer that empowers large companies to deploy enterprise-ready chatbots in just 60 days. Now, large companies in any industry can … Read More
AI Expo: Launch of New Agenda, Speakers and Conference Tracks at the Leading Artificial …
AI and the Consumer (19th April – day 2), see how AI is fuelling the future of customer experience as Gartner predict that by 2021, over 50% of enterprises will spend more per annum on chatbots and their creation than traditional app development. Sessions include a keynote on 'smart skincare' …
How conversational applications can enrich banking experience
The exponential rise of computing capability, in line with Moore's Law, has fueled the rapid shift from technology-literate people to people-literate technology. Catalysed by disruptive technologies such as Artificial Intelligence (AI), Machine Learning, Chatbots etc., we are fast humanising technology. Read More
How chatbots and AI are changing the consumer experience
If the conversation architecture has been well-defined, they know they are not talking to a human, but they don't care. A 2016 Nielsen study found that 56 percent of people would rather message a business than call customer service. And that was before bots got smarter. The awkwardness of chatting …
Why the AI buzz will get louder in mobile device industry
New services like AI-powered image search and intelligent service robot will help businesses serve their customers better and enhance their online exposure via AI technology. The Image Search will enhance customers' online shopping experience by providing easier and more accurate matching of … Read More
AI tools now ready for mainstream: tech CEO
Recent Australian research showed 75 per cent of Australians are comfortable using a chatbot and 78 per cent thought it improved their customer experience; this is timed well with the upswing in financial services companies trialling and installing AI software. Wallace says AI will replace some jobs but … Read More
Gartner Says 25 Per cent of Customer Service Operations Will Use Chatbots by 2020
“For many companies, these technologies offer a great and cost-effective way to consistently deliver high-quality customer experiences at scale. We've moved far beyond the IVR of days past to a place where AI-powered digital self-service solutions can now self-learn and connect with customers in a … Read More
Genesys acquires Altocloud to bolster CX capabilities
Omnichannel customer experience and contact centre solutions Genesys has completed the acquisition of privately held Altocloud, a cloud-based customer journey analytics provider. By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and … Read More