We think the level of adoption will exceed many peoples' expectation, and create fluid recommendation experiences using AI technology found in Google … The expectation and demands of today's customer are increasing exponentially, whilst the overflow of content and the rising number of content … Read More

The use of AI in customer experience (CX) is now widespread in companies ranging from utilities to banking to business-to-business (B2B) services. Chief executives, chief marketing officers and CX managers have their eye on the holy grail of customer loyalty: providing fast, always-on service without … Read More

The analyst company's 2018 CIO Agenda Survey of over 3,000 CIOs worldwide showed that 46% of CIOs plan to use AI solutions in future. At present, AI is predominantly being used in fraud detection or to boost customer experience, Gartner said. "Despite huge levels of interest in AI technologies, … Read …

Chatbots have become a staple of the marketing and customer service world in 2018. With improvements to AI and a range of responses, a company can use a chatbot tool to deliver quality customer service experiences or engage with any prospects just as effectively as email. Using chatbots to reach … …

That puts financial institutions in a tough position, tasked with devoting more time and resources to ensuring security while trying to deliver a frictionless customer experience. However, advancements in artificial intelligence (AI) are already easing the burden – and creating a more promising outlook for … Read More

Global Technology Leader Mahindra Comviva shares an enterprise look at chatbot technology and he pros and cons for enterprises and consumers alike. GURUGRAM, HARYANA, INDIA, March 2, 2018 /EINPresswire.com/ — There's been a lot of discussion in the last couple of years about the rise of AI. Read More

For a business to succeed, it needs to maximize the payoff from its customer experience. This payoff comes when customers remember their experience positively and choose to return, ideally bringing their online and offline friends with them as well. This makes it essential to understand how customer … Read More

Overall, these three topics highlighted reasons for investors to be optimistic. Salesforce's strong execution in AI and service cloud is solidifying its leadership position in customer relationship management, and all three of Salesforce's major growth drivers — industry specialization, international expansion, … Read More

Gartner says as emotion AI systems become more sophisticated, AI technology will add value to more and more customer experience scenarios, including educational software, video games, diagnostic software, athletic and health performance, and the autonomous car. Roberta Cozza, research director … Read More

ZTE MaaP 2.0 solution aims to provide global and standardised next-gen message capabilities, enabling third-party service providers to serve global customers via a single access point. Also the MaaP-based Chatbot has applications to numerous industry verticals. With improvements to its AI solution, … Read More