The study's main objectives were: to find out how customer experience continues to reshape the marketer's mindset; to understand how shifting priorities are sparking organizational changes; and to analyze how technology, particularly AI, is raising the bar for efficiency and personalization. The four main … Read More

Market Trends are Demand for Integration with Chatbots, Use of Analytics, Incorporation of Ai To Improve Customer Experience. This industry research report presents a comprehensive analysis of the technical support outsourcing market by type such as helpdesk and call center. The report also … Read More

Changing consumer habits and lifestyles has facilitated this evolution as well. The aim of these chatbots is to let companies offer better customer service for less money. More importantly, they can help customers enjoy a better online shopping experience. Helpshift is one company in particular that's … Read More

Many brands are turning to AI for help — 60% of e-commerce and retailers anticipate establishing AI marketing strategies within the year, according to an Emarsys study conducted with Forrester. Further, 73% of consumers gravitate toward brands that personalize their shopping experience, which of … Read More

While many companies seek to adopt AI-based tools to help them with business objectives and improving the overall customer experience, it has become clear that introducing AI into the organization requires more than a technology. This webinar will introduce a new, holistic approach, IT operational … Read More

Quality and accuracy will be key here to retain both customer experience standards and ROI for advertisers, meaning the use of trusted data, such as … Enthusiasm for AI, in particular, was balanced by serious consideration of ethics, and whether or not technology is moving too fast for us to …

With the rising popularity of voice-driven AI assistants, it's important for businesses to offer a consistent brand experience. … them at risk of being "lost in translation" with an AI presence that doesn't reflect their brand standards and isn't consistent with their customer communication across other channels, … Read More

For the John Lewis Partnership, it's about focusing on, and investing in, the customer experience at the expense of short-term profits. … have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers. Read More

ML is an application of artificial intelligence (AI) that provides systems the ability to automatically learn and improve from experience without being explicitly programmed. In other words, ML helps the machine learn from its experience so that it can behave human-like and improve over the course of time. Read More

Utilizing AI, convenient mobile apps and smart design choices, pharmacies are able to respond more nimbly respond to customer needs, while patients get their medications with less hassle and have less trouble adhering to medication schedules. For even more insights and examples, check out our … Read More