Eletropaulo Migrates Customer Service to Avaya Cloud
SÃO PAULO–(BUSINESS WIRE)–Eletropaulo, the largest electricity distribution company in terms of consumption and turnover in Latin America, will migrate its customer service platform to the Avaya cloud solution. As part of the company's digital transformation plan, Eletropaulo has signed a five-year … Read More
‘Ace’ centre staff win awards for customer service
FIVE dedicated team members from a Tamworth shopping centre have been recognised with a top industry award, after going above and beyond to deliver outstanding customer service. Ankerside Shopping Centre administrator, Lucy Harvey along with Halleen Armstrong of the cleaning team and … Read More
Georgia Power and Florida Power & Light rank first in customer service
The survey ranking list was rounded out by Pacific Gas and Electric Company (61 percent), Arizona Public Service Company (60 percent), Consolidated Edison Company of New York (58 percent), and Appalachian Power Company (55 percent). Consumers Energy Company's customer experience … Read More
TECSYS introduces last-mile delivery management
TECSYS (Booth B2615), a supply chain management software company, announced today a Delivery Management Solution for the last mile that empowers regional distribution organizations and 3PLs to thrive in customer service in the digital era and achieve a significant competitive advantage. Read More
What’s going on with EcoCash Transactions?
In our interactions with Econet wireless customer service agents, they are usually well trained and they give knowledgeable and helpful answers for the most part so I think it would only be fair to acknowledge that the customer service is alright. The only problem, particularly with issues pertaining to … Read …
Customer Service: Does It Really Matter?
Most business owners — and more specifically farm equipment dealers — would likely tell you that customer service and experience are important to the overall success of the business. I'd venture to say every dealer I've spoken with has prided themselves on the quality of service they provide the … Read …
Boxed, the ‘Costco for millennials,’ is launching a free-shipping membership program — and it has …
Boxed says the key benefit for Boxed Up is free "priority shipping" for all orders over $20 for members, who will also see 2% cash rewards on what they spend, price-matching for competitors, and "VIP customer service." Boxed members in the free tier must spend $50 on an order to …
Closure of Customer Service Department
(PRESS RELEASE VIA SNO) – The water and Sewerage Company would like to inform the general public that our Customer Service Department will be closed from 12:30pm today April 9th 2018. The closure is to facilitate the attendance of staff and team members at the funeral service of a long …
Ted Alexander: No internet? Good luck navigating customer service
I switched on my computer and discovered that I wasn't connected to the internet. I called my service provider and spent a couple of minutes pressing routing numbers before arriving at a real-life person named Russell. After confirming my identity using a mere eight-step process the CIA would find … Read …
These are the best airlines in the world
Singapore Airlines has been named the best airline in the world by TripAdvisor customers. (Roslan … These air carriers are taking customer service to new heights. … According to a TripAdvisor reviewer: “The flight attendants are friendly, courteous, professional, and dedicated to customer service. Read More