AI has given a distinctive competitive edge to all the industries to succeed in their digital transformation journey. With the help of AI, companies can improve the customer experience, augment employee performance, and automate work processes to eliminate repetitive business processes. AI is all set to … Read More

Over the past year, Tumi has applied AI — in the form of machine learning and natural language processing with customer data platform partner AgilOne … (like emails and push notifications and one-to-one chat), smarten its digital advertising strategy and improve the customer experience and service. Read More

“Banks can focus on the customer experience by combining key technologies that they can implement today, without a major overhaul of their existing IT infrastructure,” McIntyre said. “For instance, by using cloud, robotic process automation and artificial intelligence, banks can plug-and-play new … Read More

The abysmal number of women in emerging technologies such as artificial intelligence, machine learning, data science and analytics is a worrying trend for organisations all … It's immensely satisfying to see the impact of this work in real life – improving customer experience for millions of customers. Read More

Personalization can help make a good customer experience better. Data can drive personalization, which can help you track what your individual customers like and dislike. Artificial intelligence (AI) can categorize your customers into groups with similar buying patterns, support issues, and more, … Read More

AI can also make a difference to the physical experience. By segmenting and curating their merchandise to be hyper-localized, brands can reimagine the in-store shopping process. Some are collecting data about their consumers while they are browsing in-store and then predicting what they might be … Read More

Buzzwords like artificial intelligence (AI), machine learning (ML), and Blockchain are being thrown around by every other company these days. But, are these technologies improving lives or experiences of commoners like us, especially Indian consumers? Well, we were invited by the developers of … Read More

How Chatbot Improves Customer Experience: Nowadays, the industry has been revolutionized by intelligent systems and automated products. Every industry is shifting towards novel AI solutions. One should be aware of Artificial Intelligence and its application areas. All this is achieved by AI solutions … Read More

Beyond enhancing robotics and personal devices, emotion AI can be applied in customer experience initiatives, such as VoC programs. A fleet of vendors already offer sentiment analysis by mining billions of data points on social media platforms and user forums. Some of these programs are limited to … Read More

In Gartner's view, a device mesh creates the foundation for a new, continuous, and ambient user experience. How will this work? According to a USA Today story, IoT sensors will feed people's movements and routines into the cloud, where AI systems absorb and refine the directions they give to the … …