PayKey, a Social Banking solution provider, today announced the launch of its new Social Telco Solution and Mobile Smart Keyboard, which will be … The solution is set to redefine the customer experience by transforming the smartphone keyboard into a new channel for services, information, and … Read More

Gartner has revealed that 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across … Data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media management and field service … Read More

Unfortunately, airlines often get away with poor customer service due to near-monopolies in some geographies. And this poor service most often hits the economy passenger rather than the high-tiered frequent flyer who receives a markedly different experience. With the increase of social media … Read More

The solution is set to redefine the customer experience by transforming the smartphone keyboard into a new channel for services, information, and communication; streamlining customer engagement and sales channels into one button, always in front of the customer. Following the success of its Social … Read More