This lack of activity on social media makes one question CAC's readiness for the fully online path, in an age when businesses are not only using social media for customer support services but also using instant messaging bots to register and sell to customers. Seeing as we have come to …

It is a great tool for generating leads, as it gives marketers the ability to have a more targeted approach, but it is also a tool for customer services, HR and Corporate Communications. There is no one-size-fits-all approach to where brands can and should be using social media, but brand …

Nuance Biometrics and Virginia Credit Union – Silver, Best Use of Technology in Customer Service – Financial Services Industries. … any channel – desktop and mobile browsers, inside an app, Apple Business Chat, via text messaging, social media, in third-party messaging apps or for smart speakers. Read More

Across our country, millions of Americans lack basic needs making it hard for them to access care and prevent illness. Yet those same needs are definitively linked to poor health outcomes. For families who are economically disadvantaged, poverty creates a ripple effect that touches every aspect of their … Read More

If a customer reaches out to your brand on social media for any reason, be ready to respond – and fast! Every time. Part of winning the loyalty and love of consumers is by mastering and, more often than not, over-delivering on the basics of customer service. It sounds really …

BUSINESS WIRE)–UnitedHealthcare is a winner in the Customer Service Department of the Year category, presented by the Stevie Awards, … Advocates connect information about recent appointments with needed medications, and link medical support with social services – and even take into account … Read More

What is driving the growth of interim management in the social housing sector? Chief Executives regularly ask me this question and my response is quite simple: new stock and customer service. The sector is navigating its way through political pressure to deliver housing stock, but also significant … Read More

BB&T Corp. said Monday that all banking services are available after four days of system problems, including outages of online and mobile banking on Thursday and … BB&T extended branch hours Monday and added employers in its customer care centers, branches and social media response teams. Read More

Channel agnostic– Amdocs SmartBot helps digital service providers transform their customer experience on mobile, web and on social messaging platforms. This omni-channel experience includes text channels such as Facebook Messenger, Kik, Skype, Slack, SMS, Telegram and Twitter as well as … Read More

AI-driven sentiment analysis tools are helping marketing, sales, and customer support teams use image recognition technology to better connect with their customers. For example, a customer takes a photo of a product and uses it to create a negative social media post without naming the brand. Read More