We will endeavour to maintain services during the extreme weather wherever possible and keep our customers informed of any changes of services via social media, press and radio." Thamesdown also advised passengers to keep an eye on its social media channels. A spokesman said: "In the event of … Read More

Persistent Menu: businesses can now incorporate the persistent menu from their existing Messenger experience into customer chat so that people can access it at any point during their conversation. Support for Internet Explorer: this tool is aimed at ensuring greater overall stability and performance for … Read More

Check out the social media channels of your business and analyze the rate at which your audience is engaging with your posts. Are they engaging with your content frequently? The activity your customers displayed on social media represent their interest in your business, products or services. Use this … Read More

… as service channels. The expected shift from dealing with customer queries by telephone to dealing with them via social media never happened. … KLM is generally regarded as one of the best examples of a travel company providing service through social media, and rightly so. The company answers … Read …

Founded in 1945, Hibbett stores have a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, adidas and Under Armour. Today Hibbett is one of the largest companies headquartered in Alabama … Read More

This means that social media defies geographical barriers since it is accessible all over the world. · Social Media is Customer Service Friendly – Social media networks can be used to showcase the business's excellent service by answering customer's inquiry promptly and in a more “friendly” manner. Read More

Mr. Giri replied that he funds rose by the team from two public funding rounds, i.e; $4.8 million is being channeled in the development of our future product offerings, user growth, customer service, infrastructure and adding industry-recognized talent to the team. At the end, he also added that Sagoon is … …

Not surprisingly, how quickly a customer is acknowledged by ANY channel–email, chat, or social media–is still a critical success factor for customer service. However, service levels must remain consistent (unlike the variations my team delivered). When service levels vary wildly, this is effectively … Read More

Naturally, marketers might face an uphill battle, mainly due to the fact that consumers are used to having natural, personal, and emotional conversations with people they know. However, with consumers also eager for communication about utility and customer service, the channel holds big potential for … Read More

Each of them with a local taste not only through the selection of games and language but also through native customer service support, methods of payment and CRM campaigns, according to the targeted country. Each brand features a tailored selection of games according to the country's cultural … Read More