The solution is integrated into the customer service strategy of each company and uses the Keepcon semantic engine to manage the first point of contact with the customer—either through social networks or other communication channels—and respond to demands via bots. In the case of social networks … Read More

Social media is more than just a marketing tool. Utilizing social platforms can be an excellent instrument in the development of improved customer service protocols. Ultimately, great customer service will lead to an increase in consumer loyalty by showing your customers you care. Being responsive to … Read More

“With customer service being so crucial to business success and social media ready to expose service mishaps, OnProcess' expertise in driving positive customer experience is in greater demand than ever. Our innovations in digital transformation are helping businesses throughout the world deliver … Read More

Unlike traditional call centers where calling a customer service line would almost surely guarantee a response if the customer is patient enough, customer complaints through social media are not necessarily responded by companies. Based on data we compiled during a nine-month period from 2014 to … Read More

That's the sound of today's marketing professionals running out of ways to complain about the latest social media algorithm change. If you listen … With instant in-app feedback, customer–service complaints need not be in the public forum anymore, while positive praise can be published to social at will. Read More

In addition to being a system to help customer service, Dynamics 365 can be used to actively involve customers and promote the growth of a digital audience through subscription services and social media. Customers have the opportunity to get more involved with a company and stay informed. Read More

Creating social media groups for your business also lets you offer the kind of customer-friendly responsive service that modern stakeholders crave. By responding to feedback and answering queries, you can build an element of trust that's often hard to forge without a close connection to stakeholders on … Read More

Glossier is turning customer feedback into content with Instagram. This represents a new approach to customer service, one in which customers and the brand are constantly talking on social channels. Customer service has fundamentally changed too. Instead of an angry complaint or suggestion sent to … Read More

Anvil Media, Inc., a measurable marketing agency specializing in paid and organic search engine and social media marketing services, kicked off 2018 with strategic hires, additional service offerings and three industry awards, including 100 Best Places to Work in Oregon 2018. The Oregon Business … Read More

It's also worth noting that customer service is now more closely tied to conventional marketing channels than ever before. Interested potential guests are more likely to contact you through social media private messaging or live chat than phone, email, or mail, so lumping customer service into the … Read More