A Complete guide with pricing to help you chose among various marketing methods for your …
The companies like Amazon drives customers by maintaining their social media presence and keeping them engage. Social media is also used as customer service channels by many companies to keep connected with customers for repetitive business. Price range varies from USD 500 to1000 per … Read More
Prestigious “Caring Company” Status Bestowed on DYXnet Group for the Second Consecutive Year
The Hong Kong Council of Social Service is a federation of non-governmental agencies established in 1947 to co-ordinate social welfare work … These qualifications demonstrate DYXnet's commitment to offering premium information and communication technology with outstanding customer service. Read More
Customers are the endgame: how to thrive by keeping them in a constant loop of feedback
It's a quick and easy way for customers to provide feedback, which can again be used to measure and improve your customer experience. Similarly, monitoring your social media accounts provides a glimpse into what customers think and want. Businesses should also utilise recorded customer service … Read More
Make Facebook social media work for your veterinary clinic
To be most effective, Facebook and other social media activities should be just one part of a comprehensive communications and marketing plan. Other tools should include electronic newsletters, brochures, community activities, an engaging website, and more. All of these tools help engage consumers, … Read More
Customer Service in Tough Situations
Rebecca Joy Novell explains, “Within social work, it often seems that the help I can offer is too constrained by risk management and bureaucracy and that rather than … Rated as the third unhappiest job in 2013, customer service representatives deal with the confused, the ugly, and the downright lethal. …
Kayako Acquired by ESW Capital
Businesses are finding it difficult to ensure a consistent, unified approach to customer service that spans chat, social, email and phone. Kayako solves this problem by pulling all communications into one simple view, providing data and analytics regarding the customer's journey – then allowing the … Read More
Customer Service Campaigns to Retain Residents
Customer Service Campaigns to Retain Residents … Resident events not only serve as a way to encourage referrals in a social setting, but also assist in acquainting fellow residents. … For instance, you don't want to post a huge special on social pages that was not available for existing residents. …
5 Questions with Cheryl Lawson of Social Media Tulsa
3. What advice do you have for business owners who are hesitant to join social media? If they first think of one of their business objectives — increase sales of a particular brand or service, increase awareness, get more donors, free up their customer service personnel or have more people …
Duncan Thorp: Fed up with your energy supplier? Alternative firms doing social good are available
Consumers are increasingly turning to the positive alternatives in the face of poor customer service and expensive energy tariffs from the big six suppliers. … Our Power is one of a handful of ethical, co-operative and social enterprise alternatives in the UK energy market, a market that also includes Good … …
How to Rock Facebook Messenger & Chatbots for Social Success
20 million businesses are currently using Messenger to interact with their audience at many levels beyond just customer service. “Conversational bots provide a new, always-on way for brands to engage with customers through one-to-one hyper-personalized marketing,” said Purna Virji, senior manager … Read More