Vodafone Brings Back the ZooZoos in Latest Ad Campaign on Digital Customer Service
With the world going digital, customer service across categories has evolved from being a human led, call-centre-based query resolution mechanism to a more digitally evolved, self-care and 24/7/365 experience. Through this campaign Vodafone is hand-holding customers to move from assisted only … Read More
The Forest “Service with a smile”
Recently, Sonny Perdue, the Trump-appointed Secretary of Agriculture, sent a memorandum to all of his agencies, encouraging them to promote the concept of “customer service.” In response, Alice Carlton, the Umpqua National Forest Supervisor, and James Pena, the Forest Service's Regional Director … Read More
iOS 11.3: How to talk to businesses using iMessage
For peace of mind, a check mark indicates you're talking with a true customer service representative and not someone posing as a business. With 1-800-Flowers, for example, you can send a picture of some flowers you like, and the representative will try and find a local option that best matches …
Need for standards to be set for brand customer service, suggests survey
NEW DELHI: An online survey has revealed that a majority of people in the country feel it's high time standards are set for brand customer service in India. About 43% people surveyed said mobile and computer manufacturers have poorest after-sales service. Around 53% were of the view that … Read More
Ameritech Financial Provides Customized Service to Address Clients’ Unique Needs
"What is consistent across the board is our quality of service and our efforts to adhere to the highest level of compliance." Ameritech Financial professionals are ready to listen to each borrower's situation and apply their expertise to help each client's unique needs. The company is also persistent in … Read …
Amer centres: The one-stop point for all visa services in Dubai
Abdullah said mystery shoppers are also deployed to report adherence to conditions including space, hygiene, customer service, Emiratisation and employee training. To open up a centre, local private investors submit an application of the government services to authorities who give certain conditions … Read More
Hands-on with Business Chat for iMessage in iOS 11.3 and macOS 10.13.4
Included in iOS 11.3 and macOS 10.13.4 is a new way to communicate with companies called Business Chat. Available in the United States as a beta to start, Business Chat lets you conveniently use iMessage for customer service and even complete transactions with Apple Pay. Check out our hands-on … Read …
Do Your Clients Trust Your Team? 3 Ways to Ensure They Do.
But treating employees well doesn't just build a healthy, functioning company: It creates a culture of superior service for customers. Look at Richard Branson as a role model. He operates Virgin Airlines with the motto "Look after your staff, and the rest will follow." Starbucks follows the same path, and …
Ryan Koval is WaTech’s New Director for Support Services
Ryan Koval is WaTech's new assistant director for support services, bringing to the agency a long track record of helping both public and private organizations improve their customer support for information technology. The position is over all of WaTech's, call center and desktop support functions. Read More
Helpshift unveils AI designed for customer service
Artificial intelligence is being employed by many chatbots, but Helpshift is now out with what it says is the first AI specifically built and optimized for digital customer service. The San Francisco-based firm's new SensAI is being used to power three new offerings for its conversational platform, which is … Read …