How IoT Improves Customer Relationships
Excelling at customer service has always required adapting to the latest technology. Twenty years ago, websites changed how customers reached brands; ten years ago, mobile and social channels turned brand communication and engagement into a two-way street. Today, as everyone and everything … Read More
Sioux City native promoted to national role for US Postal Service
She reports to the Postmaster General and is responsible for all domestic and international products marketing, development and management; and for the Customer Relations, Product Innovation, Marketing, Global Business, and Sales organizations; as well as the Customer Care Centers, and Stamp … Read More
As net neutrality repeal nears, WV providers say internet won’t change
Not that Hardy, a nonprofit cooperative, would be able to prioritize content anyway, said Derek Barr, Hardy's director of customer service, sales, marketing and human resources. “We've always practiced net neutrality,” Barr said. “The only time we've controlled traffic is in an emergency situation. Read More
Rich Warren | It’s a shame that CDs are fading away
Finally went to customer service at Best Buy, where I bought the item. The customer service rep gave me the 800 number for the Best Buy Geek Squad. I called them, explained my problem and the person said someone would be getting in touch with me. The next day, Alex …
City programme to improve access to employment opportunities
This kind of training is critical to optimise the chances of unemployed people succeeding in the workplace. The world-class curriculum covers workplace expectations, conduct, communication, customer service, and personal financial management. The third and final component is facilitating placements … Read More
Bannister rates top dealer honour
The DealerRater Dealer of the Year Awards are based on reviews by new- and used-car shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated Bannister Honda Service and Car Sales on its customer service, quality of work, friendliness, pricing and overall … Read More
Nokia enhances whole-home Wi-Fi solution for service providers to provide faster, better, smarter …
Nokia's enhanced in-home Wi-Fi solution is unique in that it addresses the customer need for a better Wi-Fi experience while providing service providers with the tools and visibility they need to quickly resolve issues, enhance customer loyalty and create additional revenue-generating opportunities.". Read More
McClung of Kilgore rides energy recovery, has big plans
KILGORE — Its customer–service focus is paying off for McClung Energy Services in Kilgore as recovery continues in the oil and gas industry, General Manager Chad Roberts said. "We are projecting that we triple our revenue this year over the past five years," he said last week. And that has …
Telefonica Rolls Out Personal Assistant `Aura’ in Data Focus
The telecom carrier is set to release Aura in six countries, a key plank of Chief Executive Officer Jose Maria Alvarez-Pallete's data-focused strategy. Aura will initially be aimed at improving customer service with artificial intelligence by providing billing information, changing television channels or starting … Read More
Business digest: Feb. 25, 2018
"We are proud to share this award with our dealers, and we will continue to strive to deliver the best in customer service." The association launched its Marine Industry CSI Award Program in 2001 to provide boat and engine manufacturers with an independently measured, cost-effective tool to improve … Read More