BB&T Corp. said Monday that all banking services are available after four days of system problems, including outages of online and mobile banking on Thursday and … BB&T extended branch hours Monday and added employers in its customer care centers, branches and social media response teams. Read More

Communications software giant Amdocs recently launched their Smartbot, a machine learning-based bot that enables digital service providers to provide customer care, sales and marketing engagements and deliver highly personalized, self-service interactions with customers that are simple, quick and … Read More

NEW YORK, Feb. 26, 2018 /PRNewswire/ — Travelzoo® (NASDAQ: TZOO), a global publisher of exclusive offers and experiences for members, has taken home four top honors at this year's Stevie Awards® for Sales and Customer Service. Travelzoo won the 2018 People's Choice Award as 'Favorite … Read More

Cardenal had been down the road with customer service chatbots before, but shelved the project after considerable investment in capital and time spent by tech teams trying to manage the bots. Now, he's working with DeviceBits, using the Columbus, Ohio-based company's self-service platform for … Read More

26, 2018 /PRNewswire/ — Generali Global Assistance ("the Company") today announced that its Travel Insurance division, formerly CSA Travel Protection, has won two Stevie® Awards – a silver in the "Marketing Solution – New" category and a silver in the "Back-Office Customer Service Professional of … Read More

For retailers that sign up for the service Amazon will handle all customer returns, saving businesses time, and there will be a premium customer service offer. Customers on the Amazon Marketplace platform will enjoy free delivery on eligible orders above $49, and other shipping options including a … Read More

This week, at Mobile World Congress in Barcelona, the two companies will demo Sarah, a digital human designed to help Daimler Financial Services customers with personalised assistance for the company's services, including car financing, leasing and insurance. Soul Machines is the developer of the … Read More

Over 2,500 nominations were submitted in this year's Stevie Awards for Sales & Customer Service. Winners were announced on February 23 at a ceremony in Las Vegas. Read More

However, it may take longer to regain the benefit of the doubt from some customers as most online, mobile and digital services were unavailable … It was an untimely service breakdown given BB&T's latest marketing pitch is “All we see is you,” and the bank had avoided having a major …

In the US the average fee for using FBA is $US4 to $US5 per item and includes picking, packing, shipping and customer service, including returns. In Australia, fulfilment fees will range from $1.76 for very small items to $25.48 for large (30 kilograms) products, while separate storage fees will range …