“Even if you take away everything else – that we put together incredible holidays at great prices – I think a lot of our success comes from being heavily focused on customer service and experience,” he says. “There are two things you never want to ruin for someone: their holiday, …

No matter the unique selling proposition, responsive customer service is an absolute prerequisite for high-end e-commerce success. Amerisleep relies on live chat agents, available every day of the week, to make sure customers' queries and complaints never hang around unanswered. Customers who … Read More

One quarter of customer service and support operations will integrate chatbot technology – otherwise known as virtual customer assistant (VCA), across … Already, Gartner says the use of data and analytics is already prominent across marketing, sales, digital commerce, customer service, social media … Read More

The service promises to conduct surveys among house buyers and use the data to provide estate agents with an insight into their customer service offering. JudgeService's estate agency arm will be headed up by business development manager Steve Henning, who was previously area director in the … Read More

21, to a stretch of Baseline Street and a side street affected by a main water line rupture that interrupted service the previous day, according to San Bernardino's Municipal Water Department. The outage affected 13 commercial customers on Baseline between Sierra Way and Sepulveda Avenue and 13 … Read More

While I personally have little interest in becoming a Spectrum TV customer—I'm happy with my combination of Netflix, Amazon Prime, HBO, and an antenna—this was a rare opportunity to try something truly new from the cable guys. (Spectrum is reportedly rolling out the service to most of its markets … Read …

Cellcom Israel Ltd. (NYSE:CEL; TASE:CEL) has offered its customers a NIS 30 credit upon presentation of an invoice from the purchase of Netflix's content services, according to conversations with Cellcom's customer service center. Following the report, Netflix checked whether Cellcom's offer was … Read More

Expert panelists including Gabriele Masili, General Manager, Windows and Devices Group Support Business Unit, Microsoft, Crystal Collier, Head of Strategy, Programs & Insights, Electronic Arts (EA), and Adrian Guenther, Vice President, Individual Annuity Customer Service, Lincoln Financial Group, … Read More

Individuals have become savvy, sophisticated consumers of online services, and this has led to a growing need for customer service-based mobile apps. Today, there are clearly established best practices for designing functional mobile apps that consumers appreciate when they are used. Mobile apps … Read More

Three businesses proved they are the best of the best in a Love Bedford customer care survey. Baby and Play in Castle Quay, Nicholas Anthony in St Peter's Street, and Cash Converters at the Bus Station, all gained top marks in the secret sweep. They were presented with prizes by …