Chatbots are pieces of interactive software that reside in apps, email, and SMS and simulate replies and questions of a real human being. The survey by Oracle revealed that 80 percent of business aim to make use of chatbots by 2020. With such frameworks as Google API, AI, and IBM …

A report by PointSource has revealed that consumers don't completely trust chatbots to provide them with the same level of aftersales service as provided by humans. 80% said they would rather talk to a human when resolving problems after purchase, while the majority of those shopping for financial … Read More

Chatbots to handle 25 percent of customer service functions within two years. Good for companies freeing up staff, good for consumers who hate waiting on the phone. Moving forward, estimates Gartner, as more than half of organizations have invested in automation, customer interaction across digital … Read More

Potholes, bulk trash pick-up, and other issues in the City of Williamsburg can now be addressed with a quick text message to the city's chatbot. Williamsburg is the second city in the country to launch a text message based-chatbot, a computer service that a person can interact with through a …

The market of customer journey analytics has unlocked new potentials due to the introduction of chatbots, virtual reality, and big data analysis. View complete report:www.researchbeam.com/global-customer-journey-analytics-si… A company's revenue depends on a loyal customer base, and customer … Read More

Whether it's VR and AR technology-powered rich digital experiences for customers, delivered to them at their homes, or chatbots to deliver personalized customer service — retailers need to be ahead of their competitors in their tech game throughout 2018. Employee training, customer engagement, … Read More

Few emerging technologies generate as much buzz as augmented reality (AR), virtual reality (VR), and chatbots. Even so, it seems like these new technologies explode onto the public radar, then vanish as quickly as they arrive. Behind the scenes, though, companies and researchers are making … Read More

It's fun to be cynical about how chatbots and AI, especially machine learning, could turn an already dehumanizing and weird process into a Blade Runner-esque experience that's dehumanizing in a lot weirder ways. (Olivia, the recruiting chatbot from Paradox.ai and "the most knowledgeable person in … Read More

"Chip," the city of Los Angeles' new chatbot, has been off probation only since July — but, impressed by “his” performance, innovation officials have deputized him to deliver answers to potential police department recruits. Chip, an acronym for City Hall Internet Personality, was launched in beta last May … Read More

For those who've been sleeping on chatbots, consider that in just three years' time, BDO predicts that half of enterprises will invest more on bots than they will in mobile apps. That's likely because mobile apps have been around for a while, relatively speaking, so the market for them is …