A lot of brands these days are banking upon this opportunity and interacting with the user via chat-bots. Not only is it convenient, but also curtails the chances of human error. However, it certainly cannot cater to issues that are not pre-fed in the system, which also becomes its most …

How can chatbots improve the user experience in ecommerce? This infographic looks at how AI can help customer service agents focus on more complicated tasks. Chatbots are artificially intelligent tools capable of engaging multiple users for communicating basic information. Their importance in … Read More

SMFG estimates that the introduction of a chatbot enhances efficiency when handling customer queries and cuts response times. Sumitomo Mitsui Bank introduced a chatbot in August 2017 and, since, has registered a resolution rate of more than 90% to queries handled by the bot. This has contributed … Read More

The Global Chatbot Market 2017-2021 maintains a high growth which has been encouraged by the consecutive increases of industrial output, import & export, consumer consumption and capital investment for over last decades. The Chatbot Market report is designed to integrate qualitative and … Read More

Babyl recently unveiled an artificially intelligent chatbot that uses machine learning to interact with patients using voice or free text, which is a powered computer programme specialised in medical triage that can provide medical diagnosis. A chatbot is computer programme designed to have a … Read More

HR departments can also utilise AI for small or repetitive jobs such as answering FAQs with chatbots, or automating the payroll function, so that more attention can be devoted to tasks that require human judgement, such as employee engagement and retention. Another aspect of business where AI can … Read More

The use of AI in India is already being witnessed as seen in automation of back-end processes or chatbots for customer service. “Government bodies have employed AI-powered applications such as machine leaning, image and speech recognition, robotics and more to bolster defence equipment and … Read More

The universe of marketing is constantly evolving, especially in the contemporary era of social media, automated ad tech and audience analytics. Brands need to stay on top of these changes to successfully reach their audiences, especially as consumers become savvier and more cynical of promotional … Read More

While the advent of chatbots has piqued a lot of interest, it's rather intriguing to see their relevance at a time when voice assistants are gaining better mileage and market traction. So, the question is, can these two technologies – chatbots and voice assistants (VA) – exist together for different …

Hyderabad: Chatbots and voice interface are slowly changing the way we buy and engage with different businesses. However, the success of these has not seen growth in many areas. In order to help various businesses improve their customer engagement and in turn help their sales, Hyderabad-based … Read More