Take-up of chatbots will accelerate over next two years
Chatbots or virtual customer assistants (VCAs) will be used in 25% of customer services operations by 2020, compared with just 2% last year, according to Gartner. … Artificial intelligence is playing an increasingly important business role for Sweden's banks – and chatbots are the starting point for many. Read More
Beyond chatbots: 3 ways AI will revolutionize the grocery industry
Right now, the conversation and real-world applications of AI are limited to voice assistants and chatbots. But the potential goes much farther than that. Thanks to a wealth of customer data and product information, grocers are uniquely positioned to apply machine learning and AI in other areas of the … Read …
A psychologist in your pocket
Ever felt down, but unsure who to speak to? No, this is not about access to a psychologist online. Yet, it is. Mindcarter, a psychology consultancy firm based in Technopark, Thiruvananthapuram, is working on a mobile application that will act as an AI counsellor one can chat with. The chatbot …
Gartner: 25% of customer service operations will use chatbots by 2020
Chatbots are set to be integrated across a quarter of all customer service and support operations by 2020, Gartner predicted today. Despite less than 2% of businesses using virtual customer assistants (VCA) in 2017, the research firm believes the technology will become much more popular in the … Read More
The 3 Technologies Your Company Needs to Survive
By the year 2020, half of all online searches will be carried out by voice, and 30 percent of them will be made using no screen at all. AI assistants will manage our day-to-day schedules, and chatbots will drive sales and manage the customer experience. These tech trends will create …
Gatwick Airport deploys Cloud-based flight information system
We are transforming the way airport information is communicated and will soon allow passengers to interact with chatbots using Facebook Messenger, Whatsapp and other popular apps.” The Cloud-based FIDS can be operated from an internet browser, without requiring any additional software to be … Read More
59 Percent of Online Customers say Chatbots are Slow in Resolving Their Problems
PointSource has released a survey which looks to find common ground between consumers and artificial intelligence (AI), more specifically chatbots. And in the process, the company has found out some of the pet peeves or frustrations people are experiencing with chatbots. To date, Chatbots have … Read More
Warriors use Japanese app and Bulgarian chatbots to reach foreign fans
Warriors center Zaza Pachulia uses the Viber app to keep up with events in his home country of Georgia. This week, the team will begin using it to reach fans in Eastern European and Mediterranean countries. Warriors center Zaza Pachulia uses the Viber app to keep up with… The Viber …
How chatbots are breezing in to the workplace
Office workers around the globe are turning to a new assistant to answer their HR queries and requests for data, one who never calls in sick or steps away from their desk for meetings. The advent of chatbots—conversational artificial intelligence (AI) tools developed for specific functions—is giving … Read More
Would you hand over hard-earned ‘treasure’ data for AI?
Chatbots, meanwhile, have become quite standard, simple AI tools. It would be very easy for a broker to invest in a chatbot to answer queries on their website. But in order for that chatbot to bring value to the consumer, and ultimately to the brokerage, it needs to be able …