And beyond just submitting documents, requests for information are also more frequently dealt with by chatbots, an AI-powered auto-messaging technology. This has grown in popularity over the past year, mostly with consumer banks which utilize chatbots to answer basic customer queries, such as how … Read More

Until now there has been a lot of talk about the Millennials, about how present they are in the digital environment and what type of content they prefer. After them comes strongly the Z Generation, meaning the people born between 1995-2012, that will represent 40 percent of the consumers' market …

Last week, we heard about a new app called Reply from Google that will take the hassle out of socializing by reading your social media messages and suggesting automatic replies based on your normal chatting habits. Google released Reply for beta testing last week, and thanks to an early leak, …

Boden is also experimenting with how chatbots might play a role, alongside traditional mobile apps. “Rather than having to go through the catalogue and write Post-It notes the whole way through, how can we blend those two experiences?” Lewis asks. Currently, 95% of Boden's sales come through the … Read More

ICT managed service provider, In2IT Technologies has introduced a chatbot which is targeted at both public and private sector organisations. In2IT is a global technology services firm focused on providing IT consultancy services, which include application development and maintenance and technology … Read More

Kelly Thomas Nojaim, Vice President of Partner Development at Microsoft, and Shelby Reed, Regional Vice President of Sales at Bing Ads, will explore how personal agents, voice search, and chatbots will impact your marketing efforts, and how you can prepare for the emerging era of intelligent search. Read More

One-quarter of customer service operations to use chatbots by 2020, says Gartner … One quarter of customer service and support operations will integrate chatbot technology – otherwise known as virtual customer assistant (VCA), across engagement channels by 2020, up from less than 2% last year, … Read More

The app operates through a chatbot program, which conducts a conversation via auditory or textual methods. This is a small app that works on social networking platforms. They are designed to implement orders through interactive chats without any human intervention. Read More

Two Tokyo-based firms and Microsoft Japan on Thursday launched an English-language tourism app with an AI agent to target a surge in inbound tourists that is projected to continue. The Japan Trip Navigator app for Apple iOS was released by travel agency JTB Corp., navigation firm Navitime Co. and … Read …

JTB Corp. has just released a new app for foreign tourists to Japan (which number more than 28 million per year) to help them navigate the country and assist them during their stay. The application uses technology from navigation firm Navitime Co. and Microsoft Japan, who power the chatbot built …