South Korean mobile messaging app service provider Kakao plans to introduce a translation service using a chatbot system. According to Kakao, the service will help users chat with foreign friends more easily, The Korea Times reports. Since September, Kakao has been beta testing its in-house … Read More

Companies are increasingly turning to chatbots for customer care, employing them to answer questions or direct people to the right team member to talk to. Basic assistants can route calls in call centers to the correct staff member, while more advanced chatbots equipped with natural language … Read More

Facebook Messenger is getting an enterprise-friendly update that will make it easier for companies to use chatbots in customer service, the company announced Tuesday. New features include increased customization for customer chat and a quick reply option for customers to easily share information … Read More

In partnership with WayBlazer, the AI-powered travel recommendation engine, Emirates Vacations has launched a cutting-edge advertising campaign using an AI-powered chatbot that interacts with users directly through in-page display ads. The first-to-market ad unit drove an 87 percent lift in … Read More

Travel brands have been using chatbots for some time, on their websites and through Facebook Messenger, to engage customers with a conversational interface. Now Emirates Vacations, the tour-operating arm of Emirates Airlines, is using a new strategy: putting an artificial intelligence-powered bot … Read More

Emirates Vacations has partnered with Wayblazer for the launch of a AI-powered chatbot that communicates with consumers through display ads. Emirates says use of the medium drove an 82% lift in engagement compared to more traditional click-through ads. Wayblazer's recommendation engine lies … Read More

Chatbots, a type of VCA, are tech-enabled assistants equipped to facilitate customer service engagement by ensuring straightforward and quick responses, thereby freeing up time for personnel to concentrate on more complex demands. Apart from chatbots, voice assistants are also on the rise driven by … Read More

It offers a personalised chatbot, customer feedback solutions, front desk management technology, concierge services, and loyalty programmes. Trilyo says it has more than 150 clients across Bengaluru, Mumbai and Delhi in India as well as overseas customers in Bangkok and Canada. “Our platform … Read More

The Alexa Prize is hardly the first contest that has tried to squeeze more humanlike rapport out of the world's chatbots. Every year for the better part of three decades, a smattering of computer scientists and hobbyists has gathered to compete for something called the Loebner Prize, in which contestants … …

Kakao will launch a translation service using a chatbot system in February. The service will help users, for example, to chat with foreign friends more easily, the firm said. Since September, the country's leading chat platform operator has been beta testing its in-house translation tool based on its artificial … Read …