Ready for your own virtual assistant? Why AI needs a human touch
Avatars, chatbots and virtual assistants are getting smarter by the day, and the AI that powers them is helping customers get more of the right content at the right time. But humans will remain as important as ever. Nigel Piper looks at how (wo)man and machine can work successfully in …
Google Launches Slack Competitor ‘Hangout Chat’ with emphasis on AI Chat Bots
Google has recently announced that its workplace chat app for Mac, PC, iOS called 'Hangout chats' has come out of the Early Adopter program Beta and will be available to anyone who pays for a core G Suit Service. Hangout Chat is an expansion of Google's Hangout platform and the …
Top VC deals: Amazon buys Ring, while Spotify and Dropbox prepare to go public
The company has developed therapy chatbots, mixing machine learning and cognitive behavioral therapy. CEO Alison Darcy has said her company is not out to replace human therapists with chatbots, but to help people attain "mood management" and mental health help affordably, at any hour of the … Read More
Eight things your chatbot should never do
Chatbots have been massively hyped up over the past couple of years. Some people have suggested the technology will eradicate the use of apps, while others have claimed they will entirely eliminate customer service jobs. But what does the average user really think of brand bots? As someone who … Read …
How to Be the Retail Rule, Rather Than the Exception
By employing an indoor mapping solution and useful smart technologies like beacons and chatbots, retailers then enable shopper engagement. Through enablement a retailer can gain access to shopper insights and ultimately optimize store operations. The data collected through applications built on … Read More
The Top 4 Marketing Trends to Watch in 2018
Chatbots have become a staple of the marketing and customer service world in 2018. With improvements to AI and a range of responses, a company can use a chatbot tool to deliver quality customer service experiences or engage with any prospects just as effectively as email. Using chatbots to reach … …
Should You Use Chatbots In Your Customer Service?
Global Technology Leader Mahindra Comviva shares an enterprise look at chatbot technology and he pros and cons for enterprises and consumers alike. GURUGRAM, HARYANA, INDIA, March 2, 2018 /EINPresswire.com/ — There's been a lot of discussion in the last couple of years about the rise of AI. Read More
A Defining** Moment for Conversational Commerce
21, 2018), technology reporter Cade Metz, took conversational commerce to task in part by focusing on the rapid evolution and then devolution of Microsoft's Tay, a chatbot designed to encourage and sustain meaningful person-to-machine conversations, but, in so doing, ended up devolving into a… Read More
Verb Energy Raises Seed Round, Relies on the Human Touch
When dealing with any type of customer service online these days, I just assume that I'm talking with a chatbot. Companies like chatbots because they take the place of actual people who need things like paychecks, healthcare, etc. But if you reorder product from energy bar startup Verb, you will …
Mental health chatbot secures $8m funding
Mental health chatbot Woebot was founded with the goal of democratizing access to the best, scientifically validated approaches to mental health. Woebot uses natural language processing to analyse daily, one-on-one interactions with users to deliver a self-guided version of cognitive behavioural … Read More