There won't be many flying cars, but there will be driverless cars, delivery drones and other innovations, so far undreamt of, that will need insurance. And the insurance industry providing it will be data-driven, analytical, customer-focused and atomised, with policy applications served by AI and chatbots. Read More

Zimbabwe's operator, Econet Wireless Zimbabwe (EWZ), has launched 'Bud-e', a chatbot designed to carry out some of its customer services support work, including assisting customers to install internet and data settings on their devices, recover recharge keys from over-scratched recharge cards, reset … Read More

For instance, through the use of chatbots as a means of self-service, customer communication and relationship management. With consumers gradually getting used to the idea of conversing with bots, chatbots will provide significant cost savings for the Fintech industry while assisting with improving … Read More

Conversational AI platform Haptik has said it is partnering Amazon's cloud subsidiary Amazon Web Services (AWS) to offer chatbots that automate customer support, client cultivation and sales analytics. AI is artificial intelligence. The bots help enterprises reduce customer-support cost, generate better … Read More

The extended collaboration aims to enable seamless integration between Haptik's chatbots and AWS's advanced AI service portfolio, and to provide omnichannel support to customers. For its core technology platform, Haptik utilises several AWS tools and resources notably including Elastic Cloud … Read More

The mellow atmosphere at this year's SXSW EDU didn't stop Day 3 keynoter danah boyd from lighting up Twitter and sparking countless conference-floor conversations on the merits of media literacy and how to think critically about critical thinking. A refreshing diversion into intellectualism, boyd's talk … Read More

The finance team at the University of Sydney have seen a reduced administrative burden thanks to a chatbot developed by Ignia, a Perth-headquartered Microsoft partner. Ignia developed the chatbot, which is based on the Microsoft Bot Framework, to help the university's finance department with … Read More

It decided to explore whether chatbots – as an initial first step into artificial intelligence – could ease some of the load on the department. In partnership with Ignia, the university developed a proof-of-concept using Microsoft cognitive services that has resulted in the full deployment of a chatbot it has … …

Chennai: Increasing preference to voice assistants in searches is pushing consumer-facing companies to replace chat-bots with voice assistant features. Travel tech company Ixigo is on its way to replace their chatbot Ixibaba to voice assistant TARA, that can now recognise Hindi and Hinglish. “Chatbots … Read More

MarTech Today: Chatbot travel ads, Pixability's new self-service video ad platform & GS1 SmartSearch schema markup. Barry Levine on March 7, 2018 at 9:00 am. More. Here's our daily recap of what happened in marketing technology, as reported on MarTech Today, Marketing Land and other places … Read More