Since its launch last October, the chatbot has been used 4,380 times, which has significantly reduced the strain on the charity's helplines. Developed on Shelter's standalone website, this new bot is rooted in problem-solving rather than fundraising or general awareness. It was implemented as a result of … Read More

Would you trust a chatbot, powered by artificial intelligence, to handle your last will and testament? The Artificially Intelligent Legal Information Research Assistant or Ailira is a chat bot being used to generate wills. A business selling wills generated by the Ailira chatbot is currently operating in Coolalinga … Read More

Roanuz, artificial intelligence solution provider, recently announced its Chatbot API for Cricket. Built within the Roanuz Cricket API, the API enables the development of chatbots that can answer contextual questions regarding matches, player stats, teams, and much more. Bots can answer in both text and … Read More

The presence of chatbots as a critical new tool to websites is increasing popular to improve customer engagement, sales and business operations for internal, partner and external facing communication. Here are the Top-10 feature and functions of chatbots though nearly every day we see new … Read More

And for this there are a variety of technologies to help you. These include artificial intelligence chat bots, better opening hours for customer service lines, and a personalized web experience. So why businesses should be integrating the latest technology to improve the customer experience? Read More

Today, insurance companies are using chatbots to facilitate customers' payment processes, while doctors' office are using AI to improve low-quality document scans. Traditional computer vision modeling enhanced with AI is helping libraries reorder books and doctors' offices learn more about providing … Read More

Chatbots, which are capable of holding realistic conversations with human beings, are starting to replace the need for customer service reps in both instant messaging and email, with many companies creating artificial representatives to save companies time and money (like Nuance's chatbot Nina). Read More

However, as businesses increase their use of chatbots in customer service (with 80% of businesses either using them already, or planning to by 2020, according to some reports), the emerging challenge is how to integrate this technology whilst maintaining an authentic 'human touch'. In this so-called … Read More

Digital money transfer provider SimbaPay has added an artificial-intelligence powered chatbot that will enable banks and other companies to offer international money transfer to customers across Africa and Europe through text messaging. London-based SimbaPay is partnering with African technology … Read More

VANCOUVER—Of all the tactics hackers use to attack a target, the most common by far is the innocuous-sounding “social engineering.” It's what gets you log in to an imposter site that'll steal your password, or to open an email attachment that'll install ransomware on your computer. Social engineering … Read More