The chatbots formed their own opinions, which might pluck at the extended hairs on the back of your neck in fright, but the topics were nothing transformative. It might make you seek your phone for distraction, but it won't speed your exit to fetch a priest. Essentially what the above …

We've already seen the impact of natural language technologies such as Alexa and Siri, and communicating with a chatbot may eventually become the new normal rather than the exception. According to a recent survey by BriteBill, younger customers especially are more open to interacting with … Read More

While Kaizala is one of the successful apps, which came out of Garage, projects like Hololens Companion (see box), which aims to add human angle to chat bots promises a bright future. Microsoft has seven Garages globally and the eighth one at Hyderabad is certainly set to give the techies …

With the world's most prestigious and cash-rich Twenty20 cricket tournament, Indian Premier League (IPL), round the corner, a Chennai-based sports intelligence and tech start-up called Roanuz Softwares has come up with an artificial intelligence-powered chatbot solution that is capable of answering … Read More

CIOs urged to develop an appropriate pace for digital change · This chatbot's mission is to help Kiwis switch to solar power. “We place great value on our customers and as part of this, the executive team launched an initiative to re-invent customer care,” says Mikal Todd, CIO of solarcity. …

Marketing speaks with Dr Nicola Millard, head of customer insight and futures at BT Global Services about human-digital customer service, 'intelligent' tech, chatbots and satisfaction. This article originally appeared in The Experience Issue, our February/March print edition of Marketing magazine. Read More

Chatbots Market report analyses the prospects in the United States market for several shareholders and aspirants by identifying the high-growth segments, main actions approved by them and Chatbots market recent progressions. The Chatbots market report is prepared after fundamental levels of … Read More

KM is essential for a chatbot or virtual support agent (VSA) to provide answers to business consumers, but the response can only repeat scripted solutions when based on existing data from a static knowledge base. VSAs without access to this rich source of knowledge cannot provide intelligent … Read More

ICT managed service provider, In2IT Technologies has come up with new chatbot called Mapula eyes on the public as well as private sector organizations. In2IT is fast being reckoned as the authority in Cloud Computing, Application Development, Business Process and many more. In2IT newly … Read More

SBI Card, the country's second largest credit card issuer, will soon leverage new age technologies like Artificial Intelligence and chatbots to enrich customer experience for its nearly 5.9 million users, a top official said. “We are going to come out with major interventions on the technology front. We might … Read …