How AI is helping to predict and prevent suicides
A new approach to 'therapy' involves conversational bots (or chatbots) which are computer programs designed to simulate human-like conversation using voice or text responses. Chatbots can deliver psychological interventions for depression and anxiety based on cognitive behavioural therapy (CBT). Read More
Hong Kong’s SFC says robo-advisers should provide info to clients on how algos operate
Recent research has shown that whereas Hong Kong banks embrace new technologies, including AI-based chatbots, many small and medium-sized brokerages, which account for the bulk of Hong Kong's licensed securities dealers, have no plans of using such technologies. The reasons for this … Read More
Straight Talk About Chatbots: Minimizing the Risks to Reap the Rewards
Liability is typically not an issue when chatbots are used for customer support functions, like answering questions about when policies are up for renewal. But when it comes to the sales process, the waters become muddier. Who is liable if a chatbot provides a customer with the wrong information? Read …
FCM Announces Next Phase in Chatbot Sam Deployment Including Travel Manager Features
Global travel management company FCM Travel Solutions has announced that it is enhancing its AI 'pocket travel assistant' application Sam with extra features for use by travel managers. This is in response to client demand for greater visibility of their travellers in-trip and dovetails with the global travel … Read More
Niki.ai world’s first e-commerce AI Chatbot success story on Facebook
"HDFC Bank was looking to offer a unique user experience to its younger target audience through conversational banking via a chat bot. With OnChat, we've assisted HDFC bank achieve a 12 per cent chat-to-order conversion ratio. Out of every 100 people who had interacted with the chatbot, 12 people … Read …
Understand chatbot use cases and features for business
If the user interacts with the bot via voice, then it requires a speech recognition engine. Machine learning has improved the ability of software to translate audio speech into text at a basic level, but a very basic chatbot can even simply use "dumb" voice transcription. That technology transcribes voice …
Social Media Trends To Capitalize and Put Into Practice
Chatbots are artificially intelligent brand ambassadors, customer representatives, and social butterflies. They can make a big impact on your growth and success in 2018 by simply being available to engage with your customers at the drop of a hat. Consumers want quick replies to their social comments … Read More
Techstars Alum SimbaPay Launches Pan-Africa Remittances AI Chatbot
SimbaPay, a London-based digital money transfer provider, announced last week it has launched an AI (Artificial Intelligence) powered chatbot service which now makes International Money Transfer (remittance) possible with only an SMS. According to SimbaPay, the new chatbot will also enable 24/7 … Read More
How AI Transforms the Real-time Customer Experience
The PointSource survey explored adoption and attitudes toward chatbots, which rely on AI to deliver responsiveness. A total of 34% indicate they prefer to deal with chatbots, versus 36% who still prefer human contact. Thirty-eight percent have no preference. At least 39% indicate they find chatbots a … Read More
Three Cool Talks at Think2018
Learn about the presentations Neil deGrasse Tyson, Michio Kaku and Tanmay Bakshi gave at IBM's Think2018 conference. From space to artificial intelligence to using chatbots as therapists, these talks dive into cutting edge ideas and technologies. Jonathan Strickland. Learn about the presentations … Read More