As per IDC, a research firm, 90 percent consumers will interact with chatbots by 2025. Embedding AI into apps with chatbots is a key priority for the developer community across the globe. Not only are chatbots a tool that business partners will value, but form the building blocks for machine …

For business purposes, chatbot creators like us have developed numerous solutions that help organisations to conduct initial communication with customers. These chatbots then store the data, thus obtained, and analyse it. The information collated by chatbots presents a rich data source that enriches … Read More

“AI will allow workers to focus more of their time on those exceptions,” the white paper suggested. Looking ahead to practical applications of AI in the relatively near future, INTTRA suggested: “One very real, near-term initiative that incorporates AI are chatbots using NLP, or Natural Language Processing. Read More

An Australian entrepreneur was looking to fill a vacancy in his company when he had a light bulb moment to create a robot that could do the job instead. And they are working 24/7 at a cost of just $1 per hour. Adam Zelcer was going to hire a salesperson …

Shadee Ardalan is director of marketing at Raleigh, NC-based Ivy.ai, which builds chatbots for higher education institutions including Harvard, Stanford and Yale. She said automation of redundant service requests is enhancing customer service, and employing chatbots in colleges and universities is … Read More

Back in 2016, Facebook painted a bright future for the potential of commerce chatbots on Messenger. The rollout, however, was less than stellar, and the hype around chatbots quieted down. But there was a renewed interest in chatbots at Apple's Worldwide Developers Conference in 2017 when the … Read More

Most of the chatbots nowadays are compatible with Facebook, Slack and other big messaging platforms, but they can be designed to work on different platforms as well. The best ones are usually combined with artificial intelligence (AI) so that they can make smart decisions when it comes to responses … Read …

You might be tired of hearing the terms “chatbot” and “automation” but these advancements are here to stay—and can be useful tools on the road to building stronger bonds with shoppers. Customer care automation platform Linc wants to revolutionize how brands tackle the strategic challenges of … Read More

“The chatbot was chosen to complement an overarching strategy that included both digital and more traditional advertising tactics. It was selected as an interactive way to inform and engage users, by quizzing them on their knowledge of the risks associated with driving high and providing help with … Read More

IBM has identified chatbots as a key trend for enterprise call centers in 2018. They go as far as to call this technology a game changer. According to a McKinsey Global Institute discussion paper on artificial intelligence, the technology is accelerating digital transformation. Tech giants spent approximately … Read More