The best and easily visible demonstration of this human to machine transition is seen in the space of chatbots. In recent years, chatbots have occupied several roles in the service industry, especially in the are of customer support. Every week, more and more humans are interacting with these chatbots … Read …

End User License Agreements aren't the only thing written by lawyers, for lawyers. Privacy policies can be confusing too, but luckily there are a couple of tools to help. An AI-powered privacy policy tool called Polisis, and a chatbot called PriBot. Read More

This story was sparked by Dynamo. Yes, the magician. He recently shared a set of selfies with a bloated face that was caused by medication he's taking to fight Crohn's Disease symptoms. To my surprise the media collectively jumped on it because all of a sudden this disease became 'visible', …

How rude: As we learned from Microsoft's disastrous Tay chatbot incident, conversational messaging systems can be nonsensical, impolite and even offensive. CIOs must be careful of what they use and how they use it. All it takes is one offensive, epithet-spewing outburst from a chatbot to destroy a … Read More

Today, Chatbots are providing 24/7 interaction and allowing for more personalized communication to the point where many might confuse them for actual people. Response times are near instantaneous, and they can determine whether you can be helped directly or need to speak with a live person. Read More

NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia … stack for organizations using CXone leverages artificial intelligence and automation that provides easy-to-deploy speech-enabled virtual assistants and AI chatbots. Read More

Microsoft's Tay, an AI-based Twitter chatbot, was created in the persona of a sweet teenage girl. Unfortunately, as soon as Tay got in touch with real-world learning, it started to learn the wrong lessons. Soon Tay was transformed into an anti-semitic, anti-feminist and anti-anything-decent chatbot with an … Read More

Many of us may have already interacted with a chatbot on platforms like Facebook Messenger, Slack, or We Chat. Chatbots are defined as an automated, yet personalized, conversation between software and human users. The hospitality industry makes heavy use of chatbots to create more compelling … Read More

Microsoft announces a technological breakthrough in development of a novel way for people to engage in a more natural conversation with an AI-powered chatbot. The breakthrough occurred in China, where the XiaoIce Microsoft chatbot can now process a “full duplex voice sense” by listening to a user, … Read More

The story about opportunities and the potential of cloud technology is something that resonates with Digi as well. Deb Tan, Head of Digital Exploration & Design, Digi, responsible for the company's chatbots says cloud and cloud AI has helped the company take care of 40 percent of its call-center traffic … …