The chatbot is designed to use AI to deliver customer service much faster than a human interaction. It is trained to reply to an array of questions across industries. We ran a huge amount of proof of concept and trials before officially introducing it to the public," Kumar points out. …

The omni-channel customer service solutions will target voice, video and text interactions, and deliver an unprecedented intelligent, customer-centric experience by leveraging the power of AI. By adding advanced AI tools and chatbots to existing capabilities such as speech recognition, sentiment … Read More

The potential of AI to transform customer experiences, disrupt and create new business models, and change the nature of decision making has, to large extent, been realized and implemented in enterprise applications. In fact, a Gartner report suggests that about 40 percent of enterprises (out of the … Read More

AI-powered bot experiences often require a different way of looking at the world, and you'll likely find that even seemingly simple tasks can present … the time commitment needed from you to shape what's built, and for the in-platform support from your customer service team to handle escalated issues. Read …

SANTA CLARA, Calif., Feb. 22, 2018 /PRNewswire/ — Frost & Sullivan is pleased to announce that Julian Chu, Director, Global Customer Experience, Google, will be moderating a panel discussion on Revolutionary AI? Yes. But How Do I Get There? at the 14th Annual Customer Contact East: A Frost … Read More

Layering the out-of-the-box relevance from Coveo on top of the openness and scalability of Elasticsearch allows clients to provide more personalized, relevant, connected information to their end users, creating some truly exceptional customer experiences,” says Eric Immermann, Director of Search, … Read More

We are seeing a surge in the adoption of AI technologies by many of our customers in the recent past. Most of them have started with projects that consume APIs from cognitive service providers and leverage capabilities around Natural Language Processing, Image Recognition, etc. and enhance the … Read More

The Tinyclues solution uses a unique Deep AI technology that captures the latent business and customer insights contained in first-party data. It then predicts the future buyers for any product or service campaign with incredible accuracy, allowing brands to present highly relevant product offers to highly … Read More

Dave Beach spoke to Joanne Smith, CEO of Recordsure, and Annamaria Jatta, Strategy and Innovation Leader at RBS, about how NatWest is piloting Recordsure's AI technology in their telephony channels with GDPR and customer trust in mind. NatWest began successfully trialling the Recordsure … Read More

Tinyclues, the French startup that offers an intelligent campaign marketing solution that uses AI to help push the right products to the right customers, has … an outstanding +49% average increase in campaign revenue, in addition to a significant improvement in customer experience,” claims the startup. Read More