Innovators from Google and Safelite Reveal How to Achieve Customer Relationship Excellence at …
SANTA CLARA, California, Feb. 22, 2018 /PRNewswire/KOREA IT TIMES — Frost & Sullivan is pleased to announce that Julian Chu, Director, Global Customer Experience, Google, will be moderating a panel discussion on Revolutionary AI? Yes. But How Do I Get There? at the 14th Annual Customer … Read More
Innovators from Google and Safelite Reveal How to Achieve Customer Relationship Excellence at …
SANTA CLARA, Calif., Feb. 22, 2018 /CNW/ — Frost & Sullivan is pleased to announce that Julian Chu, Director, Global Customer Experience, Google, will be moderating a panel discussion on Revolutionary AI? Yes. But How Do I Get There? at the 14th Annual Customer Contact East: A Frost & Sullivan … …
How Kayak stays ahead of the game with AI (VB Live)
Practical use cases for AI are delivering concrete, powerful business results, from reducing customer service costs to reliably helping deliver what a customer wants, when they want it and where. It's time to get AI-savvy to keep your competitive edge. Join Kayak's chief scientist and others at this VB Live … …
Adobe Experience Forum reveals how digital transformation is shaping the customer experience
Optimising the customer experience is the top opportunity for marketers in the year ahead, according to Adobe's Digital Trends 2018 report. … KLM, for example, is experimenting with AI via its 250 customer service agents with 50% of the team's responses now supported by AI, Donnelly revealed. Read More
MWC 2018: What to Expect
… as healthcare within the NHS. This is only expected to rise in the coming year and MWC will showcase the different opportunities AI presents for the year ahead. Dell EMC in particular will be on to give an insight into reaping the benefits of data and AI, giving the …
A British bank is testing an AI-powered ‘digital human’ called Cora
If NatWest ends up rolling out Cora to its customers, its online services would be open to a larger set of customers, helping to further facilitate their use. BI Intelligence, Business Insider's premium research service, has written a detailed report on AI in banking and payments that cuts through the …
A British bank is testing an AI-powered ‘digital human’ called Cora
RBS subsidiary NatWest has announced that it will continue testing an AI-powered "digital human," dubbed Cora, which could potentially be used by customers to answer basic banking questions, such as how to apply for a mortgage. Cora was built by Soul Machines, a New Zealand-based technology … Read More
French Startup Tinyclues Closes $18 Million Series B
The Tinyclues offering utilizes what the company describes as "a unique Deep AI technology" to capture business and customer insights contained in first-party data like browsing and checkout history and CRM. Based on this data, the solution predicts future buyers for any service campaign or product. Read More
AI, Hyper-Personalisation, Automation & More: the Big Retail Trends of 2018
In-store customer loyalty is intrinsically linked to the in-store customer experience, and the sophistication of loyalty schemes adopted by retailers has evolved significantly in recent times. It's proven to be an effective method of driving customer engagement and sales, and we will see a number of new … Read More
Businesses Already Make Great Use Of AI
With rapid rollouts of updates and easy integration with other IT systems, businesses of any size can benefit from a fully-fledged AI chatbot, with Google, IBM and others offering competitors or simpler variants. While they are not super-intelligent, yet, these bots improve on the current customer experience … Read More