Artificial Intelligence for Customer Experience: What Lies Beyond Chatbots
Well, I intend to shed some light on what AI really means, why it's here and its different applications for improving customer experience, besides the traditional and well-known virtual agent (or chatbot, chatterbot, virtual assistant, etc.). These days, everything I see or read about enhancing customer … Read More
AI Shopping Carts Could Do Away With Check-Out Lines
New Zealand-based startup IMAGR has been working on a seamless customer experience for the retail space by eliminating the check-out process entirely. Its new product, Smartcart, uses artificial intelligence and computer vision to scan products automatically as shoppers place them in their cart, … Read More
Dragon’s Den star sells his Galway-based business
"We are excited to join a proven customer experience innovator and AI leader like Genesys, so we can extend the reach of our revolutionary journey management technology even further to help thousands of companies across the globe through hyper-personalized, digitally-connected experiences.". Read More
Sizmek Announces Appointment of Nikos Acuña as Chief Visionary
NEW YORK, Feb. 27, 2018 (GLOBE NEWSWIRE) — Sizmek, the world's largest independent buy-side advertising platform delivering impressions that inspire, today announced the appointment of Nikos Acuña, formerly the Managing Director of Rocket Fuel Institute—the company's AI Innovation and … Read More
Artificial Intelligence Strategy: 7 Things to Consider Before Getting Onboard
Chris Belli is VP of Marketing and Business Development at Indianapolis-based Studio Science, said that before deploying AI, ask whether adopting AI aligns with your businesses growth strategy. Business leaders need to ask how it adds value whether through improving customer experience, … Read More
Independent Survey Finds Most Companies Have Difficulty Creating Personalized Experiences …
BOSTON–(BUSINESS WIRE)–A new independent survey, Solving for CX, finds that most organizations recognize the business value of an exceptional customer experience (CX) but are having difficulty executing due to strategic, organizational and technical roadblocks. Commissioned by Verndale, a … Read More
Galway to become centre for excellence in AI research
Galway could become a centre for excellence in the research of artificial intelligence now that a city-based software company Altocloud has been acquired by an international firm. Geneysis specialises in multi-channel customer experience and has over 10 thousand customers worldwide including M&S, … Read More
Coveo Intelligent Search and AI-powered Recommendations Now Integrates with Microsoft …
A proven and trusted vendor of AI-powered search and relevance for customer interaction and CRM solutions, Coveo’s seamless integration with the Microsoft technology stack now creates a transparent user experience that offers Coveo’s AI-powered capabilities directly within Microsoft … Read More
Trying products in augmented reality, virtual assistants, and more: How AI is revolutionising retail
To help give a personalised feel to their customers, retail giants around the world have started using virtual assistants. The breakthrough virtual assistants by Amazon and Google, combined with the all famous Apple's Siri, have further accelerated the process. What makes AI assistants so efficient is that … Read More
Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement …
BURLINGTON, Mass., , Feb. 27, 2018 (GLOBE NEWSWIRE) — Nuance Communications, Inc. today announced the company earned multiple Stevie® Awards for Sales & Customer Service. Nuance, the pioneer and leader in conversational and cognitive AI innovations, was recognized as a finalist in six … Read More