"As technology advances and consumers connect across more devices and platforms, the customer experience becomes fragmented and behaviours constantly evolve, making it increasingly difficult for brands to determine which audiences to communicate with, when, how and where,” continued Danks … Read More

More than 160 million Ooredoo Group customers are set to benefit from more robust and widespread network coverage, more advanced mobile apps, … at Mobile World Congress, including the Ooredoo Network 2022, Digital Partnerships, and Digital Customer Experience, and will further support Smart … Read More

AI is the new frontier for customer service and banks have already invested in intelligent Chatbots and AI based customer service agents to provide 24/7 customer engagement and enable staff to undertake more value added activities. Until recently traditional banks were rightly fearful of the challenge … Read More

In recent conversations with Siegel+Gale's experience team, we considered how AI will be a game changer in 2018. “Try to unearth small improvements that will have an impact on customers. Don't force it and don't try to be too clever,” says Will Shaw, producer. “For example, I am a fan …

As design thinkers, reinventors are always on the hunt for new clues that reveal their customer needs. More than one-quarter of reinventors turn to AI technologies and cognitive solutions to better understand customers and improve the customer experience. Personalised experiences that make products … Read More

Their merchandising teams will be freed from lengthy and routine work and will have the time and space to apply their creativity to fine-tuning the very best customer experiences. AI is starting to find its way into the retail industry with the start-up community — with companies such as FindMine. …

China's tech sector saw huge developments in 2017, and spending on tech here is predicted to grow 8% in 2018. Here we look at some of the reasons why and how: expect to see continued overseas development in part due to the government's Belt and Road Initiative; customer service will …

“In many industries, customers even become collaborators on product planning and design,” the report stated. “Companies that successfully personalise experiences know how to use data to identify unmet customer needs. They leave no stone unturned, using AI and cognitive solutions to uncover … Read More

“Implementing cutting-edge AI and machine learning technology to enhance innovation and drive revenue growth at Kanetix Ltd was the ultimate business goal, but it would be meaningless without improving the customer experience too,” said Andrew Lo, CEO and President of Kanetix. “We're now able … Read More

Kanetix Ltd. recently partnered with Integrate.ai to complete a pilot a project that uses machine learning to enhance customer experience and improve marketing ROI. Starting in September 2017, the pilot targeted consumers on the Kanetix.ca car insurance comparison website who were on the fence … Read More