“As artificial intelligence continues to permeate all facets of marketing, it has proven to be a critical tool in creating customer loyalty,” said Mark Johnson, CEO of Loyalty360. “We look forward to hearing from Maritz about how the combination of AI and loyalty experience can take a brand's loyalty efforts …

It's no surprise then that so many retailers are focused on ways of improving their customers' experience and in today's InternetRetailing newsletter we … IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers. Read More

He noted that Altocloud provided web analytics capabilities, which is just one part of the customer journey picture, and that Five9 is working with other AI partners to replace this solution. I had the opportunity to speak with Burkland to discuss Five9's value proposition, channel model, and how the … Read …

“Nearly 90 percent of organisations say they are focused on personalising customer experiences, yet only 40 percent of shoppers say that information they get from retailers is relevant to their tastes and interests,” according to Brendan Witcher, principal analyst at Forrester Research, as reported in The … Read More

“However, we realized the priority for every merchant we worked with wasn't solely focused on recovering shipping refunds for poor deliveries, but to ensure that every customer has a positive last-mile delivery experience and that was the impetus for creating Pulse.” Today, most merchants don't have … Read More

McDonald's has big plans to improve the customer experience with new technologies, but there's a parallel effort to improve the employees' day-to-day and enhance the small food factory behind the counter. A year ago, McDonald's outlined a long-term growth strategy focused on enhancing digital … Read More

With customers on four continents, and delivering service in three languages, Finn.ai and our team of data scientists, engineers, and financial industry experts are helping banks and credit unions transform customer engagement and increase financial literacy while delivering the convenience and … Read More

With the theme of "Analytics for the Customer-Obsessed Business," FICO World will focus on how organizations can advance their business and improve the customer experience using analytics. As the use of artificial intelligence (AI) and machine learning expands in organizations, FICO World … Read More

… marketers believed in a future ruled by the likes of Artificial Intelligence (AI) and voice search. Yet, most in-house marketers and agency practitioners had done little to introduce these powerful components into their digital marketing strategy to deliver compelling customer experiences that perform. Read More

MELVILLE, N.Y.–(BUSINESS WIRE)–Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of … on the power of Artificial Intelligence (AI), automation, workforce engagement, and driving excellence across front and back-office service operations. Read More