AI and the Workforce: Augmenting Human Skill, Not Replacing It
- By :
- Category : A.I and Customer Experience
![](http://nicebot.co/news/wp-content/uploads/2018/03/20180306220047.jpg)
Despite the concerns of some knowledge workers, AI-based cognitive solutions will most likely offload mundane tasks while improving higher-level job … After implementing these technologies, the company has achieved a 90% success rate in customer self-service, avoiding the need to escalate to other …