These analytic platforms collect customer experience insights from various channels in a cohesive manner. They also help marketers to make smarter and informed marketing decision. Many on the service providers are integrating AI (Artificial Intelligence) and big data analytic capabilities to their … Read More

Our Innovation team under the direction of Nixon, will focus on incorporating AI, Machine Learning and alike in our products and services, which improve productivity and delivery speed to our customers. We are encouraged by some of the early success we have experienced and more importantly the … Read More

“With Counselytics, we are bringing on top proven experts in artificial intelligence, with 25 years of collective experience in document analytics,” said Conga CEO Matthew J. Schiltz. “Counselytics' solution furthers our work to deeply instrument the contract process. This will accelerate our customers' … Read More

NEW YORK–(BUSINESS WIRE)–Bluecore, a retail marketing company whose AI-driven platform matches customers with the products they love, has … product catalog data are simultaneously driving more revenue, while improving efficiency and providing a more relevant customer experience,” said … Read More

AI continues to prove itself to be a vital tool in a data-driven, information-rich economy. Unlike traditional marketing promotions which rely on past assumptions and cannot be scaled due to an over-dependence on experienced employees, AI can reveal pertinent insights into customer behaviours and … Read More

These new customer care solutions will bring together the empathy of agents with the efficiency of bots, for AI-assisted conversations that present the facts of a product or brand while adding the personalisation of a human touch, it notes. Dimension Data, in its Top IT trends in 2018: customer experience … …

Gary Miles, GM and CMO at Amdocs shares meaningful insights for CMOs to deliver a consistent brand experience along with pro-tips to ace the personalization game. According to Gary, design thinking and partnering with the CIO is a great way to approach the digital transformation challenge. Read More

While many have daily experiences with Alexa and Spotify it is important that you demo some of the user friendly digital tools that are out there (no coding required). If you need a new website, grid.io can design one for you in a snap, just provide the content and let …

Keya was developed under the bank's ABCD charter that focuses on — AI enriched App, Biometric enabled branch, context enhanced Customer Experience; and data empowered Design. It is designed to help the customers to smoothly navigate though the IVR by using automatic speech recognition, … Read More

… also highlight themes such as artificial intelligence (AI)and software transformation, IoT and smart cities, customer experience, networks, cloud and security. “The Summit aims to provide a comprehensive view into the future of telecom industry and the impact that software, disaggregation, opensource, … Read More