A.I and Customer Experience

SAS Boosts AI Capabilities Of Upcoming Release Of Its Business Analytics Platform

It provides model performance dashboards and offers an improved user experience through an enhanced user interface. SAS also announced the creation of a global Fraud and Security Intelligence Division that will develop advanced analytics and artificial intelligence technology to expand the … Read More

A.I and Customer Experience

CX And AI In Harmony: Oracle CX Cloud Suite To Deliver AI-Powered CX

Today, the action got quicker with new updates being announced for the Oracle Customer Experience (CX) Cloud Suite. The addition of a host of new innovations is aimed at helping customer service, commerce, sales, and marketing professionals accommodate the dynamic expectations of modern-day … Read More

A.I and Customer Experience

Oracle CX Cloud adds AI tools for B2C, B2B customers

CHICAGO — In beefing up its CRM platform with long-under-wraps AI and analytics capabilities, Oracle today took a big swing at the fences. At least one big win came with it, as giant online retailer Fanatics.com, which sells team logo gear to fans of pro and college sports, moved its …

A.I and Customer Experience

Oracle Adds AI Features To Customer Experience Cloud

Oracle has updated its Customer Experience (CX) Cloud Suite with AI-powered features designed to help marketing and sales professionals improve the customer experience and boost business results through real-time behavioral insights, ad optimization and AI marketing management. The Cloud … Read More

A.I and Customer Experience

Round Rock Express Raises the Bar on Fan Insights and Engagement with Fan Manager

Triple-A team takes the lead in Minor League Baseball with adoption of AI-powered platform that improves the customer experience through intelligent … "We are thrilled to be working with Round Rock Express, which shares the same passion we have for improving the fan experience through innovative … Read More

A.I and Customer Experience

Directly Announces $20 Million Series B Funding with Participation from Microsoft Ventures

SAN FRANCISCO, April 10, 2018 (GLOBE NEWSWIRE) — Directly, a crowd-powered AI platform for customer service, announced a $20 million … and SAP use Directly to leverage the expertise in their network, provide better answers with Crowd-Powered AI, and transform the customer experience. Read More

A.I and Customer Experience

Glassbox Digital and Stratigent, an Ebiquity Company, Announce Partnership to Provide AI-based …

The partnership allows both firms to strengthen their positioning within digital customer experience suites by combining Glassbox Digital's unmatched accuracy and AI-powered solutions with Stratigent's industry-leading services focusing on creating clarity and improving marketing performance across … Read More

A.I and Customer Experience

Where AI Is Working, Where AI Needs Work

Having AI provide data on demand isn't just benefiting the customer, it's benefiting businesses that strive to connect with consumers and build a smooth experience for both parties. AI is saving customers and companies time and money, and — thanks to NLP — it is eliminating language barriers. Read More

A.I and Customer Experience

Oracle AI Powers Future of Customer Experience Management

CHICAGO, April 10, 2018 /PRNewswire/ — ORACLE MODERN CUSTOMER EXPERIENCE — Oracle today announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today's empowered customers. Read More

A.I and Customer Experience

Future Of Work: How Using AI Creates An Enhanced Candidate And Employee Experience

So, how are companies using AI to mirror their last best customer experience for employees? Marriott International and Hilton Worldwide provide interesting use cases for how creating a compelling employee experience has gone beyond HR to become a key business initiative requiring a strong … Read More