A.I and Customer Experience

Alibaba, Suning invest in the world’s most valuable AI startup

Suning also announced a new report this week that analyzes how major players in China, including Alibaba, JD.com and Suning, are embracing tech-driven transformations to deliver on new smart retail strategies aimed at improving the customer experience, according to a Suning press release. Read More

A.I and Customer Experience

AI and Machine Learning Not Being Used to Full Potential in Finance

The good news is that banks and credit unions state that they are going to apply the data at their disposal to improve the customer experience, first and foremost. Unfortunately, most institutions – and the industry as a whole – have not kept pace with consumer expectations around digital capabilities …

A.I and Customer Experience

Event musings – Oracle Modern Customer Experience Chicago

This week at its Modern Customer Experience event in Chicago, the company unveiled its latest efforts at improving customer experience with a stream of … Oracle is applying AI to customer acquisition and search to enable brands to anticipate and connect on multiple levels with customers in the active … Read …

A.I and Customer Experience

4 Ways To Ensure AI Credibility And Adoption

He says he sees AI and machine elarning are now being embedded into a range of applications and functions, from supply chain and manufacturing applications to ERP, finance, procurement, human capital management, and customer experience applications for sales, service, marketing and … Read More

A.I and Customer Experience

Faraday’s AI Solution Transforms Marketing for Furniture Leader Burrow

BURLINGTON, Vt., April 11, 2018 /PRNewswire/ — Burrow has redefined the furniture industry's customer experience by combining style, sustainability, affordability, and convenience for today's shopper. Now, the 2-year-old startup is using the Faraday artificial intelligence (AI) platform to grow even … Read More

A.I and Customer Experience

NICE inContact Adds Omilia as a CXone Partner

Companies using CXone and the Omilia application can deploy next-generation conversational customer care portals over all channels using one single cloud customer experience platform — designing and training Omilia artificial intelligence once and deploying the same application on all channels, … Read More

A.I and Customer Experience

Computer vision, machine learning skills help fuel surge in AI jobs

"Further, there will be a whole new class of jobs focused on testing these systems for inaccuracy and bias and for monitoring their impact on the customer experience." That accelerating demand for workers skilled in AI seemingly makes the plateau in job-seeker interest in AI jobs more disconcerting, but … Read …

A.I and Customer Experience

Oracle AI Advances Customer Experience Management

Oracle has announced a series of innovations to help marketing, sales, commerce, and customer service professionals meet customers' changing expectations. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial … Read More

A.I and Customer Experience

Customer Relationships in the Age of Technology [Infographic]

asks an infographic by digital customer experience platform CUBE. … Yet more and more brands are implementing AI and chatbots. Those two ideas are not … Companies must be thoughtful about how they implement new tools and should always keep the customer experience the first priority. If you're … Read More

A.I and Customer Experience

NICE inContact CXone Expands AI App with Omilia

Obviously someone thought it would, in fact, NICE inContact recently announced the expansion of AI applications with the Omilia conversational technology stack on CXexchange. The two companies merge technologies with NICE inContact bringing the CXone a cloud customer experience platform to … Read More