The LG G7 ThinQ will focus more on AI technologies. We're excited to test it actually and see how the AI game will level up. To make things better, LG executives are promising better customer experience. The after-sales service will be further improved as a special team has already started …

Brands that effectively implement AI have an in-depth knowledge of their architecture. Any gaps in the martech stack must be addressed before anything else can move forward. Without a finely tuned CX strategy in place to guide AI, marketers run the risk of delivering customer experiences that could … Read More

Visy is set to embark on a major transformation that will see it incorporate a mix of artificial intelligence, IT and robotics "into every aspect" of its packaging, … “Logistics is an opportunity to improve the customer experience and lower costs, which will enable Amazon to reduce prices further,” he …

Attendees will be hearing from end-users about what they can do to improve customer experience through lessons learned across an array of tracks, including analytics, automation, AI, office productivity and motivation, and more. There will also be three educational tracks to explore during the event … Read More

"Lenders understand that they need the tools that allow them to stop relying on gut-feel decisions or out-of-date models, and collections is a key area where AI has the potential to improve business decisions as well as the customer experience." AI enhancements for the FICO® Customer Communication … Read More

In the most likely scenario, it will involve the strategically orchestrated interplay between virtual agents and live ones. Machines and people will work in tandem to create a better customer experience than either could have accomplished alone. It is not robots vs. humans it is robots empowering humans. Read More

Bigtincan (ASX:BTH) helps sales and service teams increase win rates and customer satisfaction. The company's mobile, AI-powered sales enablement automation platform features the industry's premier user experience that empowers reps to more effectively engage with customers and prospects and … Read More

ThinkDeeply is an applied AI company that delivers enterprise visual search capabilities that empower e-commerce and customer service professionals to improve the customer experience. ThinkDeeply enables Oracle Service Cloud customers to improve the customer experience by empowering … Read More

“We have been driving growth and profitability by optimizing customer experience through AI over a number of years now, and we are aiming to establish AI development capability in every area of the business, from customer experience, customer care, supply chain and retail in pursuit of being a truly … Read …

On the SAP side, SAP Leonardo Accelerators are software offerings that give enterprise customers a packaged AI experience. Mike Flanagan, SVP of SAP Leonardo and SAP Analytics told InformationWeek in an interview that Leonardo Accelerators incorporate the relevant emerging technology — it … Read More