Minister responds to Cathay’s claims of good customer service by asking for more freebies
The carrier denied it, and simply responded to his Twitter fury saying that their waiving of fees for Malaysian travelers was merely good customer service. Pro tip: Cathay, when dealing with Twitter-loving politicians, it's best just to ignore it and hope they type “covfefe” as they fall asleep, phone clutched …
Why Call Tracking Still Makes Sense In A Digital World
To take this one step further, call-tracking software can even clue in support teams about individual customer needs in real time. Again, top solutions allow users to pair specific service issues with their own unique phone numbers and ad copy. This gives support staff powerful contextual information … Read More
Monarch Title Company New Location
Chuck says that Monarch Title's commitment to customer service always expands beyond their normal office hours, as they offer closing services that best fit the customer's needs. “We will go to people's homes and businesses to do closings if that makes it more convenient for our customers, we can also … …
Citizens Advice calls for stricter licensing rules for energy suppliers as customer service …
“Ofgem also has an important duty in protecting customers from companies which don't provide appropriate levels of customer service. The regulator must now take action and tighten the rules for new companies becoming suppliers. Ultimately it's customers who suffer when firms aren't up to scratch," … Read More
Speaking Of Alexa As The Personal Billing Assistant
For the 2018 PYMNTS.com Voice Challenge with Amazon Alexa, Alacriti developed Alexa skills to enable fast and seamless bill payments and customer service. The company's Alexa skills are designed to match a biller's business needs — say, a card issuer who'd like to provide recent purchase history … Read More
Toto Energy transfers thousands of customers to Utilita
She added: “Toto's customer service in this instance has fallen well below what we would expect of a responsible energy supplier.” Toto Energy said the company wants to ensure it can always offer customers “the very highest standards of service”. A spokesperson for the company told Utility Week: … Read More
Increasing Prominence of Live and Live Linear OTT Streaming Services Demonstrates Provider …
Akamai's portfolio of web and mobile performance, cloud security, enterprise access, and video delivery solutions are supported by exceptional customer service and 24/7 monitoring. To learn why the top financial institutions, e-commerce leaders, media & entertainment providers, and government … Read More
AI providers will increasingly compete with management consultancies
A broad range of tools is available to help mainstream companies build anything from search and recommendation engines to speech-recognition and translation systems, customer–service bots and more. Jeff Dean, director of Google Brain, the search giant's AI-research arm, reckons there are 10m … Read More
Construction leads to temporary relocation of DMV road testing in Lynchburg
Starting March 30, DMV road tests will be temporarily relocated from the DMV Customer Service Center on Odd Fellows Road to Campbell Avenue because of ongoing construction, according to a news release from the Virginia DMV. Read More
Maisarah Islamic Banking Services unveils new app
Commenting on the launch of Maisarah's mobile banking app, Sohail Niazi, CEO – Maisarah Islamic Banking Services said, “In a fast-paced and evolving digital world, customers enjoy the convenience of literally having a bank branch on their phone. This new mobile banking application with many … Read More