Achieving fully autonomous customer care
When it comes to customer care, the best customer experience is no experience at all because services just work the way the customer expects—the first time and every time. So how can service providers progress toward this nirvana of customer support? Building better customer care solutions starts … Read More
Service Administrator / Customer Support
The Company are a successful and progressive dealership group who has established a reputation for professionalism and excellence in every department, by offering exceptional levels of customer service to their customers. They provide an outstanding working environment and this is your chance to … Read More
Customer Service and Operations Executive
Bowman Cycles are a young,, fast growing UK bike company that specialises in designing Great bikes for riders after something a little out of the ordinary; accessible bike frames with exceptional attention to detail. Selling direct to our customers allows us to ensure everyone gets their perfect build, from … Read …
Why iOS 11.3 could bring customer service and EMR to the iPhone
Apple released iOS 11.3, offering a business chat feature that could make it a more usable platform for organizations to reach users. The Health Records feature in iOS 11.3 could offer users better access to their own health data and better understand their medical conditions. Apple released iOS 11.3 … Read …
Bartender Turned Entrepreneur Bootstraps a Thriving Automotive Customization Shop with Plans …
With a lack of continuity between service offerings at shops around the city and customer service a shockingly low priority for the shops he could find, Tyler sought to open a shop that would offer all the customization services you need under one roof. No more towing your vehicle all …
Customer Service Training in Page
Want to learn how to create exceptional customer service to increase repeat customers, get positive reviews and provide proactive solutions with your customers? Coconino County offering Customer Service Training in Page next week, a free two day training at the Courtyard Marriott April 3rd from 1pm … Read More
Variety, customer service key Mole Hole’s success
At one point, Regina Petit, of The Mole Hole gift shop in Williamsburg, owned six stores – two more in Virginia Beach, two in Newport News and one in Hampton. Now she is down to one and putting all her energy into that one. “I'm going to focus all my …
Messenger Is Facebook’s Real Value to Brands
Customer expectations matured in 2017; no longer was social customer service just about response times and a friendly tone of voice. 2017 saw “effortless service” set the tone for what consumers deemed as acceptable, expecting convenience, in-channel resolution and agent expertise. Brands looked … Read More
Go North East’s customer service team in the judging seat
Team members from Go North East's award-winning customer service team swapped their phone calls, emails and social media enquiries to take a leading role in choosing the best-of-the-best among the region's top contact centre professionals at the annual North East Contact Centre Awards. Together … Read More
BPM Microsystems Named Best in Customer Service
"We are extremely humbled and proud to be awarded the 2018 Service Excellence Award," said Corey Miles, Customer Delivery Director at BPM Microsystems. "I want to thank our customers who voted to award us with this honor. The feedback from the Service Excellence survey has helped us improve … Read More