How big data can break down silos and inspire collaboration within your company
In many organizations, the silo problem is most evident between marketing, sales and customer service. This silo disconnect impacts companies because no one in the organization sees the entire customer experience, which can jeopardize customer relationships (and revenues) if folks are unaware. Read More
Fenty Beauty is replacing a woman’s stolen makeup products, and that’s what we call customer …
Today in news: A Fenty Beauty fan's makeup products were stolen, and Rihanna's brand replaced all of it, and then some. Just when we thought we couldn't love Fenty Beauty even more, we get yet another reminder of just how much RiRi's beauty brand takes care of its fans. Yes, …
Research: When Retail Workers Have Stable Schedules, Sales and Productivity Go Up
The last arrow in the quiver is to use service as a way to distinguish themselves from online retailers. Yet, research suggests that retailers tend to view store associates as an expense to be controlled rather than as a medium to provide better service for customers. Practices such as having …
Waterloo-based InTheChat partners with Apple for beta business service
WATERLOO, Ont. — A Waterloo-based company is helping power a service Apple is testing that lets users contact businesses through the iOS Messages app. InTheChat says it is one of six customer service platforms that offers integration with Apple's Business Chat service that is currently in beta in the … Read …
Perfecting customer service
'Customer service is the most important piece of our business that we have to get right. By offering a top class, quality and ethical service people will keep coming back to us and recommending us to others. Unlike the multiples, who I believe only pay lip service to improving the …
Make it Easy: How to Improve Your Customer Effort Score
The HBR study led to the development of CES because of these two conclusions: First, customer loyalty is built by reducing effort—defined as the work they must do to get their problem solved—not through over-the-top customer service. Second, focusing on reducing effort alone can lead to lower … Read More
Customer Service In Assisted Living, Homecare And Pharmacies: The ‘Required Hospitality …
Certainly, in any customer service position in any industry, there can be opportunities to make a difference for someone who is having a bad day. This can be as dramatic as a cable repairperson coming across someone who has been in a serious roadway accident or as understated but appreciated …
State says Frontier Communications short of Minnesota customer service standards
Frontier Communications in 2017 fell short of state standards for fixing phone service outages within 24 hours, as well as its response time for customers calling with complaints, an attorney with the Minnesota Department of Commerce said. After hearing on Thursday from state and company officials, … Read More
Carmichael Consulting Hires New Customer Service Engineer, Kenneth Florence
Prior to joining Carmichael Consulting, Florence worked as a Regional Support Technician with Tolt Solutions, where he fine-tuned his customer service skills and IT troubleshooting abilities. He also spent five years with Toys 'R Us, working his way up to the position of Asset Protection Specialist. Read More
Too Faced fans are frustrated after a 70% off sale allegedly went wrong
The sale itself was a dream come true, with a HOST of the brand's best palettes and other limited edition products taking a huge price slashing. It was beauty haul heaven — but now Too Faced fans are describing the customer service aftermath from hell. Read More