Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent customer service. An Arvato survey, polling 500 consumers and business leaders, reveals just 9 percent of consumers are "always" getting … Read More

Abel said he was able to reach AT&T by using his home wifi connection to call the company's 611 customer service line. The outage has otherwise knocked out his family's cellphones. Abel said the representative told him AT&T "would be issuing credits for the downtime." Thompson did confirm Thursday … Read …

On Tuesday an elderly customer mistakenly left forty-one dollars in change after getting fuel that afternoon at Zippy's Food Mart and Chevron on … It's the golden rule, treat others as you would like to be treated," Song said, as he explained people don't always get great customer service these …

“It all came down to XDI's overall philosophy – from how they treat their customers to how their contracts are written.” Although the credit union doesn't officially switch to XDI until June, the credit union already got a glimpse of XDI's superior customer service when the company completed an emergency … …

… with customers in more than 50 countries in Europe, Asia, Latin America and the Middle East, and has more than 36 million registered users. The company says it is consistently ranked as one of the best online shopping destinations and regularly earns industry-leading customer service ratings. Read More

Martin de Heus, VP of Direct Sales at Onguard, believes that the segmentation of late payers can turn some into loyal customers that pay on time. Credit management departments don't necessarily believe their job entail keeping the customer happy. Whereas sales and customer service departments … Read More

RIPLEY — A Kroger in southern West Virginia is now among a growing list that offers the use of an online ordering service. The location at 106 McGraw Street in Ripley joins a small number of other stores in the region offering Kroger's ClickList, a service that allows customers to …

This isn't your everyday customer service complaint, though. As it turns out, the woman's entire makeup collection was stolen from her room, and that included her Fenty Beauty goods. Rihanna's brand was not here for someone losing their makeup to a thief. Despite Chiara not even tagging the brand, … Read …

They say that in order to understand the beliefs and behavior of others, we have to put ourselves in their shoes. That way, we can see the world based on their perspectives. The same holds true in doing business. Thinking like a true entrepreneur or businessman matters a lot in …

This new office will support Blue Prism's growing list of customers in France, which includes global 5,000 companies across numerous vertical markets including banking, insurance, energy, healthcare and telecom, to name a few. This announcement falls on the heels of Blue Prism raising £70M (approx … Read More