The Corporate Headquarters includes engineering, manufacturing and customer service making Supermicro the only Tier 1 systems vendor to build its servers in Silicon Valley and worldwide. Supermicro is ranked as the third largest server systems supplier in the world (Source: IDC). In addition to the … Read More

That's the problem that continues to plague the United States, where consumers not only pay some of the highest prices in the developed world for broadband, but enjoy some of the worst customer service imaginable. Efforts to actually fix this problem remain stuck in limbo, in part because we're still …

In a bid to make customer experiences better on Twitter, the micro-blogging site has relaxed the rules for customer service Direct Messages (DMs) and introduced a new feature that makes sure businesses can always respond to the customers DMs. "We have introduced features that allow people to … Read More

Both services allow customers to see movies in theaters in exchange for a discounted monthly fee. In the lawsuit, MoviePass accuses its rival of copying features of its mobile app that are the subject of two patents, both issued to MoviePass in 2013. The MoviePass app verifies that subscribers are …

Olson has endorsed NorthStar, a Canadian firm, who presented council with its Customer Information System about a month ago. Olson has said city staff favor NorthStar's software because it's faster and easier to use than Tyler's, and also comes with the option of additional support through ElectriCities, … Read More

XpressGas Limited, a supplier, distributor and marketer of Liquefied Petroleum Gas (LPG) to the Ghanaian market, has held a customer service training workshop for its staff. The theme for the training is: "The Total Customer Solution". Opening the training workshop, Mrs. Maureen Darko, General … Read More

The system's individualized customer service, with in-person commissioning guidance, training and on-site application support, has proven to be of highly practical advantage. Customers who build laser processing systems to fabricate products, such as electronic devices or automotive components, … Read More

Customer service though is not directly related to your website, but still has a huge impact on the user experience. You don't want your customers to be mad about something for long. Make sure that your customer service is always up and effective resolving users' queries and doubts quickly and …

Engage Your Customers — This is a broad term covering providing good customer service, rewarding loyalty, inspiring trust, and asking for feedback. If you want to learn more about what your customers want, ask them. Developing a great relationship with your customers and building a loyal following … Read More

Banking customers with BB&T cannot access their online bank accounts and other digital services because of a reported equipment malfunction. As of late Friday morning, the malfunction affected online banking, mobile banking and BB&T's automated customer service telephone line. ATMs were also … Read More