BB&T says customer service systems ‘substantially recovered’
WINSTON-SALEM, N.C. — BB&T says its customer service system has "substantially recovered" after an outage which impacted thousands of customers. Spokesman Brian Davis said in a statement on Saturday that the bank was making significant progress to repair problems blamed on an equipment … Read More
Morrison’s Furniture celebrates 97 years of business
In order to stay afloat, the family has relied on and promoted its large inventory and customer service both in the showroom and while shipping furniture. “Morrison's claim to fame has been customer service,” David Morrison said. “Quality, service and value. That's the tag line we use.” Morrison's Furniture … Read …
Introducing Samsung Members
PETALING JAYA: Samsung Malaysia Electronics today announced the release of Samsung Members. The all-in-one app replaces mySamsung and is designed to help users unlock the full potential of their Galaxy device through exclusive lifestyle and service rewards, and specialised customer care … Read More
MBTA lacks rider advocate
The listing states the holder of the job needs to create “a single unifying customer strategy to ultimately improve customer acquisition, retention and ridership” and supervise all customer service areas. And the officer needs to know the job and be a “regular user of MBTA or other transit system over …
3 ways to revitalize your digital marketing program
Social media channels can be a great vehicle for customer service, communication, and brand reinforcement. It gives your brand a personality and a digital connection with your existing customer base. Change the messaging. Social and display advertising is a fantastic way to stay in front of current … Read More
Dundas Service Ontario office encouraged to improve accessibility
When she asked about the accessibility issue, Lawrence said she was given the Service Ontario customer service phone number. She called and explained the issue, and asked for clarification of the province's accessibility laws. "I was then given the name and number of the office manager and told to … Read …
Raising Cane’s tops ‘QSR’ rankings for speediest drive-thru service, order accuracy
Drive-thru customers, on average, wait no more than 168 seconds—or two minutes and 48 seconds—to receive their food, QSR magazine says. As such, Raising Cane's ranks No. 1 on the magazine's annual ranking of chains with the speediest drive-thru service in America. It also ranks No. 1 with an … Read …
Five Star Professional Recognizes Kenny Zener of Forest Park Insurance Services, Inc as a 2017 …
Thousands of consumers are contacted to rate their home and auto insurance professional on evaluative criteria including customer service, integrity, communication and overall satisfaction. Beyond a qualifying client evaluation score, professionals are evaluated on objective criteria such as experience, … Read More
Dropbox shows its freemium model works — 11 million users and 300000 business teams are …
Dropbox on Friday released the paperwork it filed to go public, offering new details on its business. The company reported it has 11 million paying users. Although Dropbox was late to pursue the enterprise market, it now has 300,000 business teams paying to use its service. The customer figures give …
Business’ most important asset is its people
Unfortunately there is a lack of training to ensure employees understand the importance of customer service and know how to deliver it. Often training focuses only on a job's operational side to the neglect of servicing customers. The focus on customer service is needed in all types of businesses, from … …